Georgiana S. Land

**** **** *** ** ******, TX ***10 ad3i4f@r.postjobfree.com 214-***-****

Objective

I am actively pursuing a role that enables me to leverage my strong background in customer service and data processing. I seek a company that prioritize career growth and development.

SKILLS

●Bi-Lingual - Spanish

●Microsoft Office Suite

●Team Leader

●Conflict Resolution

●Service Oriented

●Sales Liaison

Professional Experience

HR Associate Jan 2024 - Present

XYZ Company Carrollton, TX

As an HR professional, I have gained expertise in various aspects of HR administration and coordination. A summary of my key responsibilities includes the following:

Maintain employee records: I am skilled in managing employee records both in soft and hard copy formats, ensuring accuracy and confidentiality.

Update HR databases: I have experience updating HR databases with information related to new hires, separations, vacation and sick leaves, ensuring data integrity.

Prepare HR paperwork: I am proficient in preparing necessary paperwork for HR policies and procedures, ensuring compliance and adherence to regulations.

Process employee requests: I am adept at processing employee requests and providing relevant information, ensuring timely and accurate responses.

Coordinate HR projects, meetings, and training seminars: I have successfully coordinated various HR projects, meetings, and training seminars, ensuring smooth execution and effective communication.

Collaborate with the Recruiter: I have worked closely with the Recruiter to post job ads on careers pages, process incoming resumes, and support the recruitment process.

Manage telephone center: I have experience managing the department's telephone center, addressing queries and providing assistance to employees and stakeholders.

Prepare reports and presentations: I have prepared reports and presentations for internal communications, providing insights and updates to management and stakeholders.

Provide employee orientations: I have conducted orientations for new employees, sharing onboarding packages and explaining company policies to ensure a smooth transition.

Customer Service Associate Oct 2022 - Present

Universal Display & Fixtures Lewisville, TX

Manage order needs for a set Customer Base assuring they are taking care of from beginning to end

Process Orders through EDI and manually Daily and Weekly Reports, for Inventory, Open Orders, and Shipping Orders.

Maintain up to date pricing for orders

Troubleshooting any order discrepancies, processing, and delivery issues

Answer general inquiries via various communication channels regarding status, returns, not in stocks and shipping information until closed

Work between multiple web applications to enter, pull and assess order details and customer information

EDI Specialist/CSR March 2022 to Oct 2022

Evolutions Brands Footwear Lake Dallas, TX

Proven experience in order management, with expertise in processing orders, resolving discrepancies, and providing exceptional customer service.

Proficiency in utilizing both electronic data interchange (EDI) systems and manual methods.

Strong troubleshooting and problem-solving skills, with the ability to resolve issues promptly.

Excellent attention to detail and organizational skills, with the ability to navigate multiple web applications.

Effective communication and interpersonal skills to collaborate with cross-functional teams and provide personalized support to customers.

Familiarity with international order management processes, including shipping regulations and customs documentation.

Proficiency in using software applications such as ERP systems and order management platforms.

Ability to multitask and prioritize tasks in a fast-paced environment.

Sales Administrator/CSR June 2020 to March 2022

Lily of the Desert Denton, TX

●Receive and process sales orders while checking for accuracy and invoicing

●Contact clients to obtain missing information and answer queries

●Liaison with the Logistics department to ensure timely deliveries

●Maintain sales and customer records

●Develop monthly sales reports

●Provide product information and resolve any emerging problems that customers might face

●Keep records of customer interactions, comments, and complaints

●Ensure customer satisfaction and provide professional customer support

Front Desk Administrator December 2018 to June 2020

Lily of the Desert Lewisville, TX

Served as a first point of contact for anyone visiting the company. My interaction was often their first impression of the company and was important to set expectations for the quality and professionalism and to provide exceptional customer service to clients, visitors and colleagues.

●Gatekeeper for executives

●Perform all administrative duties

●Manage

●sales appointments

●for contract and temp workers

Sales Associate/Make-up Arti April 2012 to May 2018

Merle Norman/Brightside Boutique Highland Village, TX

Used my ability to connect with people to build a loyal book of business around beauty products. Maintained consistent customer contact to promote new products and keep the boutique current in the customer's mind.

Marketing Associate March 2006 to April 2008

Equifax (Formerly Austin Tetra) Irving, TX

Coordinated multiple marketing events, direct mail and follow-up meetings for Director and Partners. Input data-entry of sensitive customer information as well as customer updates. Drove all marketing activities and duties related to customer product information

Associate Channel Marketing Manager September 2000 to July 2003

Oracle Irving, TX

Assisted and collaborated with partners to plan and execute seminars and direct mail. Drove all event entries into OMO, event planning and execution for meetings. Owned and facilitated MDF Self-Service Application. Lead logistics and approvals to facilitate the South-Central Majors Channel Marketing Managers. Executed Return-on-Investments (ROI) Reports for MDF Self-Service Program and Major Programs

Education

Ashford University BA Social Science - 2011

Concentration in Education

Graduated Magna Cum Laude

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