Customer Relations Service
Resume:
professional summary
experience
Williamsburg, VA 23185
W: **********@*****.***
Employee Performance Evaluations
Product and Service Knowledge
Operations Management
Cost Reduction
Budget Assistance
Task Delegation
Employee Scheduling
Training and Development
Money Handling
Retail Operations
Customer Service and Satisfaction
Customer Relations
Closing Oversight
Schedule Oversight
skills
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anthony
messina
a m
Trusted employee that delegates responsibilities and supervises day-to-day operations. Strong understanding of business management, financial and leadership principles. Consistently establishes and achieves business and profit objectives. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. 7-Eleven Williamsburg, VA
August 2022 - August 2023
Assistant Manager
• Kept paperwork updated with internal standards and legal requirements.
• Investigated customer complaints, identifying and changing processes to remove faults.
• Oversaw employee recruitment, training and onboarding processes.
• Managed daily workloads by organizing schedules and delegating tasks.
• Provided performance and motivational feedback to employees.
• Optimized inventory for maximum revenue generation.
• Coordinated employee schedules to provide adequate staff coverage.
• Supported senior managers with day-to-day operational requirements. Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
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Hertzler & George Landscaping Williamsburg, VA
July 2019 - January 2021
Landscape Crew Leader
• Planted flower beds and laid mulch in attractive designs with good drainage.
• Used wide range of gardening tools and equipment.
• Kept lawns attractive and healthy with regular mowing and watering.
• Pruned excess branches and chained trunks to prevent issues with established trees.
• Maintained good customer relations, tactfully resolving problems.
• Discarded sticks, trash and leaf debris to maintain landscaping.
• Kept all equipment and tools in good working condition.
• Cleared out unattractive undergrowth at tree lines and fence rows.
• Installed pathways, irrigation systems and various landscape features.
• Extended equipment life and minimized delays with regular maintenance.
• Protected crew members and customers using strict safety standards. 5 Brothers lawn care Williamsburg, VA
July 2017 - July 2019
Landscaping Crew Leader
• Kept all equipment and tools in good working condition. education
language
• Improved shape and growth of trees, shrubs and flowers with trimming.
• Cleared out unattractive undergrowth at tree lines and fence rows.
• Used wide range of gardening tools and equipment.
• Maintained good customer relations, tactfully resolving problems.
• Installed pathways, irrigation systems and various landscape features.
• Pruned excess branches and chained trunks to prevent issues with established trees.
• Kept lawns, gardens and flower beds healthy and thriving with climate-specific care. Diploma
Stratford career institute, Quebec, Canada
September 2017
English - Fluent
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