TAMMY M.

HOLLINGSWORTH

T

H Saint Paul, MN *****,

612-***-****

ad3i3f@r.postjobfree.com

PROFESSIONAL SUMMARY

Results-driven Senior Project Manager with expertise in planning, developing, and implementing initiatives aligned with core values. Masterful in Agile (Scrum, Kanban), Waterfall, and SAFe methodologies. Specialized in cloud infrastructure, Customer Relationship Management (CRM), custom software development, and CMS. Experienced in managing projects across the Product Life Cycle Management spectrum, from conception to end-of-life analysis. Proven track record of optimizing product development and fostering collaborative environments. SKILLS

Project Management from SOW to

Post Launch

• Project Lifecycle Management (Agile,

• Waterfall, Scrum)

• IT, Healthcare, Government, Finance,

Education, Marketing and Advertising

•

Team Leadership and Cross-

Functional Collaboration

• Lead Work Planning, Status Updates

and Prioritization

• Detail Oriented, Creative Thinking

and Resolution Solving

•

• Customer Relationship Management • • Multi-Project Management • Documentation and Reporting EXPERIENCE

Senior Technical Project Manager (Contract) December 2022 - January 2024 icario Health Minneapolis, Minnesota

Digital Project Management Expertise:

• Strong communication skills

• Bridges technical and non-technical stakeholders

• Skilled in SOW, budgeting, scheduling, timelines, project plans, status meetings, SCRUM, UAT and launch

• Proven track record of leading complex projects to successful completion

• Highly proficient in Agile and Waterfall methodologies

• Driven by efficiency and growth, with a passion for enhancing business performance Implementation of projects Medicaid Market Solutions:

• Launched 11 AmeriHealth solutions via web, SMS, live agent, IVR, and multilingual platforms

• Specialized in digital strategy, website redesigns, and CMS

• Created real-time software to ensure seamless member guidance and prevent coverage disruption in health coverage Platform Impact:

• Engineered a health action platform integrating technology, data science, and behavioral insights

• Enhanced member retention by 25% in the first 3 months through innovative engagement strategies Senior Project Manager June 2019 - October 2022

Granicus, Inc St. Paul, Minnesota

Leadership and Team Management:

• Led over 75 stakeholders for Center for Medical/Medicaid Services

• Oversaw state government websites with 1M+ monthly visitors Website Optimization Success:

• Increased National Science Foundation website traffic by 40% through redesign Strategic Management at UnitedHealth Group:

• Managed a 25% improvement at UnitedHealth Group through effective SMS messaging Compliance Execution:

• Achieved 75% compliance among local STR hosts through targeted communication strategy Creative Services Project Manager June 2016 - June 2019 Best Buy Corporate Headquarters Richfield, Minnesota Team Leadership:

• Internal and cross-functional team collaboration

• Managed a 20+ creative team for projects ranging from $100k to $5 million Strategic Strategic Project Forecasting:

• Forecasted project timelines, budgets, and resource allocation Client Satisfaction:

• Achieved a 95% satisfaction rating from Apple, Microsoft, GE

• Recognized for exceptional client communication and problem-solving, resulting in strong client loyalty and repeat business

Continuous Improvement:

• Analyzed industry trends for enhanced project outcomes

• Implemented feedback mechanisms to continuously refine processes and deliverables, ensuring ongoing client satisfaction

EDUCATION

Bachelor of Arts - Marketing/Advertising July 1991 Western Wisconsin College, La Crosse, Wisconsin

ISO 9000 Certification

PMP 2024

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