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DANIELLE DIAZ

ad3i24@r.postjobfree.com 1-717-***-**** Jacobus, PA 17407

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Job site management

Fall protection

Job planning

Materials estimating

Planning

Communication

Data Management

Supervision

Training & Development

Working collaboratively

Work ethic

Leadership

Friendly, positive attitude

Customer service

Clerical

People skills

Self-employed York, PA

Paint Team Leader

04/2019 - Current

Prepared and planned worksites to help jobs run smoothly. Delegated duties to employees based on skillset.

Reported project progress, site problems, and labor status to supervisors. Kept production team moving forward for progress in daily site operations.

Created work crew schedules and delegated assignments. Allocated material and labor resources to promote on-time and under- budget project completion.

Trained and monitored employees to teach daily tasks and improve performance.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Prioritized and organized tasks to efficiently accomplish service goals. Juggled multiple projects and tasks to ensure high quality and timely delivery.

Demonstrated self-reliance by meeting and exceeding workflow needs. Demonstrated leadership by making improvements to work processes and helping to train others.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Improved operations by working with team members and customers to find workable solutions.

Motivated and encouraged team members to communicate more openly Summary

Skills

Experience

and constructively with each other.

Exceeded customer satisfaction by finding creative solutions to problems. Caliver Beach Mortgage MD

Mortgage Pre Processor

11/2017 - 04/2019

Examined and verified information in loan application and closing documents.

Organized, filed, and maintained customer, department, and regulatory loan records.

Scanned and uploaded loan and related documents into system. Checked applicant credit, personal references, and employment histories. Prepared and delivered loan documents to title and escrow teams. Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Prioritized and organized tasks to efficiently accomplish service goals. Juggled multiple projects and tasks to ensure high quality and timely delivery.

Demonstrated self-reliance by meeting and exceeding workflow needs. Demonstrated leadership by making improvements to work processes and helping to train others.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Improved operations by working with team members and customers to find workable solutions.

Motivated and encouraged team members to communicate more openly and constructively with each other.

Keystone Job Corp Drums, PA

GED

01/2007

Education and Training

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