Shift Manager Customer Experience
Resume:
Tiana M Bond
Baltimore Md *1217
***************@*****.***
Skills
• Highly skilled in providing a timely, efficient, and considerate customer experience
• Proven ability to operate cash register and manage drawer
• Demonstrated ability to respond and resolve customer’s requests and concerns
• Able to assist customers with purchases and transactions
• Restocking merchandise
• Meticulous competency in sales, products and services
• Excellent written and verbal communication skills
• Ability to develop strong customer relations
• Accurate with math and currency
Work Experience
McDonald's Shift Manager
4200 Hunting Park Ave/Broad and Diamond
● Delegating tasks to restaurant staff and supervising their performance,
● Maintaining a fully-stocked inventory and ordering food supplies' as needed
● Track daily costs and revenues
● Balance the cash register at the end of the shift
● Greet customers entering establishments.
● Maintain clean and orderly checkout areas.
● Inform the next Shift Manager of pending tasks
● Calculate total payments received during a time period, and reconcile this with total sale
●
SAVE A LOT
SHIFT LEADER
● Provide direction and feedback to worker during shift
● Train and coach new employees.
● Resolve customer complaints.
● Sort, count, and wrap currency and coins.
● Answer customers' questions, and provide information on procedures or policies.
Private duty's for Ms. Johnson, Philadelphia, Pa
Home Health Aide April 2012 - July 2017
● Administer prescribed oral medications under written direction of physician or as directed by home care nurse and aide.
● Care for children who are disabled or who have sick or disabled parents.
● Change bed linens, wash and iron patients' laundry, and clean patients' quarters.
● Change dressings.
Education
Dobbins High school
Sept 2000 - June 2004
References
Loretta Johnson
2811 North 25 street
215-***-**** Philadelphia, Pa 19132
Kathrine Canday
2344 north Gratz st
267-***-**** Philadelphia, Pa 19132
Dana Gregory
2024 west Diamond st
267-***-**** Philadelphia, Pa 19121
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