Melinda Mangabay

**** **** *** ** #***

Bay Point Ca 94565

ad3huw@r.postjobfree.com

510-***-****

Summary: To obtain a lead development role with in NUL in which I can integrate and apply my knowledge, and skills for advancement.

NewULife Inc.

Team Lead FSS Specialist 08/2018- Present

MLM Support specialist; work closely with the district manager Supervise and manage day-to- day Phone Support, Serve members making sure they feel valued, resolve complex escalation and billing issues as well for BBB complaints.

• Develop a strategy that the team members can use to better reach a project’s goal. Empowering and Mentoring Agents.

• Assign tasks to team members.

• Determine the completion timeline and monitor progress to keep the project on track and on schedule.

• Communicate clear instructions to team members.

• Manage the flow of day-to-day operations.

• Create and distribute reports to update the company on the team’s progress.

• Motivates and drives performance within a group. Utilize their expertise, influence, and/or creativeness to formulate an effective team. The Appliance Repair Doctor

Collections Specialist 05/2017- 02/2018

Process invoices; work closely with CEO and dispatch manager through pipeline process for Residential, Warranty and Property Management Companies. Converse tightly with service techs of appt, service, and parts. Take Inbound-outbound calls collecting on past due accounts, collect payments and process legal support.

Contra Costa County EHSD

Eligibility Worker 1 07/2016 - 01/2017

Answer in bound CalFresh calls public assistance to obtain financial and other eligibility data. Data research and perform eICT transferring counties submission and card replacement. Entering participant's biographical data into the computer system; reviews computer generated data reports to verify and ensure data entered is accurate. Assists applicants or participants with case status and eligibility, order EBT cards, port transfers to different counties, and calls counties to see if participants' transfers were complete. SBGA Merchant Services

Business Merchant Advisor 10/2015 - 01/2016

High volume outbound calling, set appointments for Regional Rep to propose credit card EMV replacement terminals and how merchants can lower their rates, Heavy research and data entry.

Direct Surety

Underwriter Assistant 01/2015 - 08/2015

High volume outbound calling, set appointments for underwriters to contact and propose business bonds to contractors to secure their business. Heavy data entry and research. Tactical Telesolutions Inc

Business Development Assoc 01/2011- 10/2014

Administrative and Customer Service- In-outbound business to business sales. Making initial contact for business interest of potential clients. Assist in the sales process, meet deadlines which includes problem solving. Assist in various campaigns and registration programs for medical reimbursement and diabetes programs with Healthy kids and SFHP. Heavy data entry, online research and developing relationships even in negative situations. Bay Area Digestive Health

Referral Coordinator 02/2010-11/2010

Referral and Authorization, consult with nurse reviewers for medical insurance for clinical evaluation and determination approval. Perform accurate and timely data entry. Submit requests online and by phone for prior-authorizations of benefits and eligibility for office visits, surgical procedures and medications. Conduct research to determine correct provider and member information. Create and submit new online member files. Assist billing as needed Organize, track and monitor patient follow up appointments. I also provided coverage for the medical records department, including phone relief and scheduling patients as necessary. Respiratory Response

Dispatcher 04/2008-01/2010

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Direct Therapist to specific destinations. Schedule appointments and maintain and update appointment calendars. Hear and resolve complaints from customers or the public. File and maintain records. RainMaker Systems

Business Development Assoc 02/2006-04/2008

Monitor and support small & large cap size campaigns. Place outbound business to business sales calls, making the initial contact for business interest of various products. I handled large accounts under higher education, State and Federal Government agencies. Nurture pipeline and meet quotas of qualified leads. Ability to advise and counsel clients in a friendly consultative manner.

Computer Skills: Microsoft Word, Direct Scale, Freedom, Excel, Quickbooks, Sales Force, Square, AG International, Digi Pay Solutions, Slack, RingCentral, TIN Check