Desktop Support Help Desk

Jeremy

Aughenbaugh

I.T. Analyst Desktop Support Help Desk Customer Relations

205-***-****

******************@*****.***

Linkedin.com/in/jeremy-aughenbaugh

Birmingham, AL

E D U C A T I O N

General Education

1996-2000

Stillman Valley High School

P R O F E S S I O N A L

D E V E L O P M E N T

IT Pro.TV A+ Course Learning

December 2022-January 2023

Google Desktop Support

January 2023-March 2023

Technologies

Active Directory

Adobe

Cisco Meraki

Concur SAP

Google Suite

Microsoft 365

Microsoft Azure

Microsoft Exchange Online

Microsoft Office

Power BI

Sharepoint

VoIP Phone Systems

VPN

Webpage Design

Ticketing Systems

P R O F E S S I O N A L S U M M A R Y

●Over 25 years of direct customer service & support experience

●Track record of continual learning and growth via self-education

●On the job learning; technical topics by reading documentation

●Technology generalist with a strong interest in data and networks

●Background of troubleshooting, critical thinking and creativity

W O R K E X P E R I E N C E

IT Analyst and Desktop Support February 2023-Current

PS Logistics

●User support for software and hardware across platforms

●Analyze, troubleshoot, & repair hardware and software issues

●User account creation and support via Active Directory, Office 365, Dialpad, Absolute, Azure, Concur, Adobe and Watchguard

●Asset management including hardware, software and licenses for users in an inventory control system

●Assist networking team with troubleshooting user connections in office & remote via Cisco Meraki, VPN & remote software

●Email security and compliance via Mimecast and Office 365

●Process & training documentation for the IT department including user guides, SOPs for employees & company web posts

Operations Manager and IT Support Nov. 2016– December 2022

CRD Enterprises

●IT maintenance, software and hardware troubleshooting

●Onboarding including payroll, benefits enrollment, account set-up

●Network installation of switches, routers, WAPs and cabling

●Google VoIP phone system implementation and administration

●Mobile ordering implementation & web site design/maintenance

●Customer de-escalation; main contact for problem resolution

●Vendor management, inventory and customer relations

Contact this candidate