Todd Whalen

Terminal and Operations Manager

ad3hqv@r.postjobfree.com • 956-***-****

LinkedIn URL • Laredo, TX, 78043, US

Resourceful and results-driven professional with extensive experience in terminal and operations management, excels in optimizing complex logistics and transportation workflows across multiple locations.

Instrumental in devising efficient operational management strategies, handling daily workloads, and improving operational capacity. Visionary leader with expertise in developing and mentoring teams as well as collaborating with stakeholders. Adept at cultivating strong relationships with customers and optimizing customer satisfaction and operational collaboration. Well-versed in implementing standard operating procedures to comply with audit procedures.

Areas of Expertise

Operations Management

Quality Control

Cost Reduction Strategies

Strategic Planning & Execution

Terminal Management

Revenue Growth

Team Leadership & Training

Cross-Functional Collaboration

Inventory Control

Logistics Coordination

Regulatory Compliance

Microsoft & AS400 Platforms

Professional Experience

YRC Freight Laredo, Texas and Eagle Pass, Texas 03/2006 – Present

Cluster Manager 12/2020 – Present

Supervise day-to-day operations and guide a team consisting of 1 operations manager, 5 supervisors, 1 W&I inspector, 10 unionized customer care representatives, and 6 unionized operations clerks. Organize weekly meetings with Mexico Sales team to set up equipment and develop effective plans for handling business operations in Mexico. Establish bi-monthly meetings with Local Sales team to cultivate strong relationships with customers. Conduct regular reviews of variance bills and hours and optimize staff allocation to match workflow and meet goals. Analyze monthly P&L reports and collaborate with upper management to implement necessary changes. Develop simple loading destinations to efficiently handle freight and prevent congestion at the dock. Manage high bill count deliveries and pickups in Eagle Pass, Texas.

Key Contributions:

●Led terminal to achieve top Class A ranking for 10 consecutive years.

●Guided safety committee meetings twice a week and ensured adherence to safety protocols.

●Mentored 5 safety trainers to implement new approach to reducing accidents and injuries among employees.

●Recognized by Senior VPs and Regional VPs as a skilled trainer, requested to train and onboard new hires.

●Implemented plans to assist nearby relays and terminals by strategically routing freight to maintain smooth operations.

●Developed expertise in Spanish service and border operations, trained on required service special notations for international moves.

●Traveled to larger Distribution Centers to provide support and help alleviate backlog of 1000 bills in West Coast locations (Phoenix, AZ, Pico Rivera, CA).

Terminal Manager 07/2015 – 12/2020

Implemented efficient operational management strategies to handle a daily workload of 900 bills. Led by example to promote a sense of urgency among drivers and ensure timely and efficient deliveries. Conducted P&L reviews and implemented new plans to improve operations in specific geographical areas, optimize freight availability, and reduce delivery frequency. Oversaw transition from a Class C to a larger Class D terminal, resulting in improved operational capacity.

Key Contributions:

●Minimized accidents and injuries by mentoring and training 2 safety trainers.

●Secured and developed international accounts, resulting in an average monthly profit of $35,000.

●Optimized budget allocation by matching hours to bills/shipments and placing employees where they were most needed, resulting in a decrease in overtime hours.

●Managed a team of 3 Operations Supervisors, 3 Office Clerks (union office), and 27 unionized labor board members, while maintaining a fleet of 17 Line Haul Drivers.

●Created comprehensive transportation service for Mexico shippers, including bidding for transportation offers and providing end-to-end tracking and invoicing services.

Terminal Operations Manager 03/2006 – 07/2015

Managed and supervised operations in multiple locations including Laredo, Victoria, Corpus Christi, and Eagle Pass, Texas. Oversaw recruitment, training, and development of a team of 6 supervisors, union clerks, and drivers. Handled payroll, tracked hours, and ensured proper equipment maintenance.

Key Contributions:

●Demonstrated leadership by taking full responsibility for the success of terminals.

●Achieved lowest record of exceptions, under 4%, across all terminals while reducing overtime by 10%.

●Implemented standard operating procedures and regular monthly checklists to comply with audit procedures.

●Fostered collaborative environment where everyone worked together to provide exceptional customer service.

Additional Experience

Operations Supervisor Roadway Express

Education

Advanced Math and Science Nixon High School - Graduated with Honors

Certification

Certified Nursing Assistant and Licence Vocational Nursing LLC Laredo Community College

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