NORA T. LAMA

Queens, NY ***** *929-***-***** ad3ho7@r.postjobfree.com

Highly motivated college student pursuing a bachelor’s in computer systems. Seeking to apply my various technical skills at your company as an employee. Possess proven strong work ethic and open to learning new skills to help aid your company in meeting its milestones.

Skills

- Microsoft office suite (Word, Excel, PowerPoint, Outlook) - Office Ally

- CAD software- Intermediate - Computer Proficiency

- HTML- Intermediate

- Troubleshooting (software)

- Customer service

- Team Collaboration

PROFESSIONAL EXPERIENCE

JOE & THE JUICE New York City, NY

Shift manager, May 2023– present

• Train new employees and make sure they are up to date with everything.

• Maintaining restaurant equipment

• Tracking daily costs and revenues at the end of the day.

• Resolving customer complaints and any issues that occur during the shift.

• Resolving conflict between staff members

• Ensuring a clean and tidy work environment

• Ensuring compliance with safety regulations

REDBULL New York City, NY

Student marketeer, Jun 2022 – Feb 2023

• Reach new consumers, excite university students, increase sales.

• Manage the Red Bull brand on a student level at school campus.

• Distribute and manage can distribution in the Brooklyn and lower Manhattan district.

• Direct contact with consumers and customers, inviting product trial.

• Work Red Bull events to ensure an unforgettable brand experience for consumers.

• Represent the brand in a premium way and seek new opportunities for Red Bull growth.

• Know, spot, and set the trends.

CLINIC CUBE NYC New York City, NY

Office coordinator/ receptionist, Feb 2021 – Aug 2021

• Schedule and confirm appointments and maintain event calendar.

• Manage patient flow by providing timely check-in procedures upon arrival and notifying medical support staff of patient arrival.

• Check visitors in and direct or escort them to specific destinations.

• Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup.

• Handling queries and complaints via phone, email and general correspondence.

• Update Patient information and upload ID and insurance.

• Monitor and maintain office equipment.

SMS MEDICAL BILLING Richmond Hill, NY

Personal Secretary, OCT 2019– May 2020

• Review records for completeness, accuracy, and compliance with regulations.

• Enter data such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.

• Bill Patients insurance and upload to system.

• Retrieve patient medical records for physicians, technicians, or other medical personnel.

• Compile and maintain patients' medical records to document condition and treatment.

• Provide data for research or cost control and care improvement efforts.

• Plan, develop and operate a variety of health record indexes. Maintain retrieval systems to classify, store, and analyze information.

INTERNSHIP

SINDHU-USA Welfare Society Inc. Woodside, NY

Personal Advisor/ Intern Oct 2019– Apr 2022

• Worked as personal advisor to president of the program to raise funds for Orphan Education in Nepal.

• Managed and updated organizations website on daily occasions.

• Volunteered with groups and organizations to help make measurable difference for Program Recipients.

• Plan and set up fundraising events.

• Greeted visitors and sponsors and also answered questions about organization. ACE MENTOR PROGRAM OF GREATER NEW YORK, Inc. Thomson Avenue LIC, NY Engineering Intern Oct 2019– May 2020

• Developed a mock-design project with teammates and mentors.

• Used and learned industry software such as AutoCAD, Revit, and SketchUp.

• Worked alongside Professional engineers to develop a project for Long Island City Transportation line.

• Gained insight on daily Task of different fields of Engineers.

• College preparation support from Mentors.

ARTHUER ASHE SCHOOL Queens, NY

Mentor/Counselor Intern Jul 2017– Aug 2018

Encouraged a positive camper experience through group bonding activities.

• Organized new, innovative art-related activities.

• Communicated frequently with parents of campers and answered all related questions.

• Assisted the camp teachers in operating and executing the daily activities on the schedule.

• Facilitated daily activities for 25-30 campers over a four-week program during the summer. EDUCATION

CUNY- New York City College of Technology Brooklyn, NY Aug 2021– Jun 2025

REFERENCES

*Reference letters upon request. *

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