Customer Service Financial Services
Resume:
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Denise Watts Resume v*.p...
Denise Watts
Denver, CO * ***************@*****.*** * 720-***-****
CAREER OBJECTIVE
I’m seeking an interactive position requiring strong skillset in customer service, rapport building, task
management, and managing patient/customer relationships.
WORK EXPERIENCE
Kaiser Permanente, Denver, CO 01/2011 - 11/2021
Member Experience Agent
Engaged with member to help them find providers within and outside of the network
Assists members in selection of in network medical providers, affiliates, and coverage plans
Researches and delivers education and information concerning company standards, organizational structures,
policies, and benefits
Identified new members and assist with packets and intake forms per department guidelines
Utilized computer system applications and member feedback to ensure compliance with all applicable
regulatory requirements and accreditation standards.
Prepares daily reports, highlighting implications of findings.
Follows through any further actions based on the results using sound business judgment
Kaiser Permanente, Aurora, CO 10/2008 - 01/2011
Patient Financial Services Representative
Understand members’ concerns and worked to solve problems to synthesize information/knowledge to achieve
a solution
Viewed and/or discussed billing concerns, adjudicated errors
Created payment plans for members
Kaiser Permanente, Aurora, CO 08/2003 - 10/2008
Medical Receptionist
Schedules appointments at the request of members and providers in accordance with established protocol.
Informs members of appointment date(s) and gives appropriate pre-appointment instructions, as necessary.
Receives and screens telephone calls, if necessary, takes messages or forwards calls, as appropriate.
Returns appropriate calls to members
Kaiser Permanente, Denver, CO 06/1997 - 08/2003
Patient Registration Associate (Ancillary Services)
Collect co-pays and pre-service payments and balanced cash drawer daily at end of shift
Performed front-facing, customer service and standard registration procedures for check-in
Greeted members daily with a smile and eye-contact
Established rapport as the first point of contact in the building
Kaiser Permanente, Denver, CO 04/1993 - 06/1997
Medical Records Clerk
Pulled patient charts with attention to detail and accuracy
Delivered and filed charts accurately within the system
Resume: Denise Watts, Page 2
SELECT AREAS OF EXPERTISE
Cash handling, Multi-tasking, Customer Service, Establishing rapport, Proficient within Microsoft Suite
EDUCATION
B.S. Criminal Justice Metropolitan State University, 2017
w/Business Minor Denver, Colorado
Awards & Certificates Various Summit Awards (Kaiser Permanente)
Various Customer Service Awards (Kaiser Permanente)
CITI Certificate
Certified Victims Advocate Certificate
Additional Training Conflict Resolution
Safety in the Workplace
Active Shooter Training
Certified Real Estate Professional
Contact this candidate