Sophia Reed

Wheeling, WV *****

ad3hmf@r.postjobfree.com

+1-681-***-****

Work Experience

Member Service Representative

Foundever - Wheeling, WV

May 2018 to Present

Assist AARP Members with membership account information, questions, and concerns. Education

Associate in Arts (AA) in Health Information Technology University of Phoenix-Online Campus - Phoenix, AZ

April 2021 to Present

Associate in Science (AS) in Medical Assisting

West Virginia Northern Community College - Wheeling, WV September 2010 to May 2014

High school diploma

Wheeling Park High School - Wheeling, WV

August 1999 to May 2003

Skills

• Medical terminology (5 years)

• Medical office experience (5 years)

• Caregiving (5 years)

• VPN

• Typing

• Care plans

• Hotel experience

• Telemarketing

• Cold calling

• Customer support

• Planograms

• Medical receptionist

• Search engines

• Technical support

• Windows

• CRM software

• E-commerce

• Google Docs

• ERP systems

• NetSuite

• Natural language processing

• Continuous improvement

• ServiceNow

• AI

• Communication skills

• English

• Customer service

• Sales

• Upselling

• Help Desk

• Linux

• Microsoft SharePoint

• SQL

• Computer Networking

Certifications and Licenses

Food Handler Certification

ITIL Certification

Assessments

Customer focus & orientation — Proficient

July 2021

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Proficient

October 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Front desk agent (hotel) — Proficient

July 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Administrative assistant/receptionist — Proficient July 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Sales skills — Proficient

August 2021

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate