Customer Service Quality Control

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NAYEEMULLA

OBJECTIVE

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

EXPERIENCE

iOS & Android Mobile Technician

Megha Mobile Store

Diagnosis and Troubleshooting:

Identifying hardware and software issues in mobile devices through diagnostic tools and customer descriptions. Repair and Maintenance:

Performing repairs and replacements on faulty

components, including screens, batteries, buttons, and other internal parts.

Software Updates and Installation:

Updating and installing operating systems, firmware, and applications to ensure the device functions

optimally and securely

Data Transfer and Recovery:

Assisting in data transfer between devices and attempting data recovery for customers experiencing data loss. Customer Service:

Providing excellent customer service, addressing concerns, explaining repairs, and ensuring customer satisfaction with the service provided.

Quality Control:

Conducting quality checks on repaired devices to ensure they meet established standards and function correctly. Documentation and Reporting:

CONTACT

Flat No.19 Diera City Center near

Port Saeed near Madina Hyper

Market

+919*********

***********@*****.***

SKILLS

Problem Solving

Adaptive Customer Service

Strong Communication

Team Player

Ability to work under Pressure

All Basic Microsoft Application's

Maintaining accurate records of repairs, replacements, and services provided, and generating reports as needed. Knowledge of Mobile Technologies:

Staying updated with the latest mobile technologies, trends, and advancements to enhance troubleshooting and repair capabilities.

Adherence to Safety Protocols:

Following safety procedures and protocols to ensure the technician's and customer's safety during repair and maintenance tasks.

Inventory Management:

Managing and maintaining an inventory of spare parts and tools needed for repairs.

Collaboration:

Collaborating with colleagues, supervisors, and other departments to streamline repair processes and improve efficiency.

Training and Development:

Participating in training programs to enhance technical skills and knowledge related to mobile device repair and maintenance.

Cost Estimation:

Providing cost estimates for repairs and communicating them to customers before proceeding with the repair. PERSONAL VITAE

DOB: 17 January 1993

Religion: Islam.

Marital Status: Married

Nationality: Indian.

Visa Status: Visit Visa.(60 Days)

Hobbies: Para Gliding, Skeeing, Bunjee jumping, some Sports, trecking and travel

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