Customer Service Shift Leader
Resume:
SKILLS
EXPERIENCE
kayleen Torres
619-***-**** ***************@*****.*** National City, CA 91950
Enthusiastic candidate with experience serving customers in busy cafe environments. Possesses strong customer service, communication, and interpersonal skills. Proven track record of creating a welcoming atmosphere and providing high-quality service to customers. Skilled in the preparation, presentation, and sale of specialty of items pertinent to any company.
• Adaptive and Creative • Safe Food Handling Practices
• Menu Memorization • Ability to Adapt
• Communicative • Morally Driven
BARISTA
Starbucks
National City, CA
November 2021 - November 2023
• Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
• Presented and explained drink menu, answering questions to educate customers.
• Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.
• Sold and served baked goods and miscellaneous food items, increasing company revenue.
• Utilized problem-solving skills to troubleshoot technical issues with co fee machines or other equipment.
• Updated signage and displays to promote new and expanded products and services. SHIFT LEADER
Dunkin' Donuts
National City, CA
January 2017 - August 2019
• Managed store closing and opening procedures to ensure safety and security.
• Adhered strictly to cash handling protocols and security measures at all times.
• Answered customer questions and handled requests on a POS.
• Provided excellent and professional service to ensure guest satisfaction.
• Worked well with others to ensure quality service to guests.
• Managed 8+ hour shifts ensuring equipment and service was completed in a timely fashion.
• Managed product intake and shelving
SHIFT LEADER
Jack in the Box
San Diego, CALIFORNIA
June 2015 - December 2015
• Used company tools and resources to train employees.
• Monitored team performance to ensure quality standards were met.
• Assisted customers with inquiries, orders and complaints in a timely manner.
• Provided guidance on how to handle di cult customer situations in a professional manner. CERTIFICATIONS
LANGUAGES
REFERENCES
• Food Handlers Card
Spanish
Bilingual
•
Isabel Carpio — Dunkin'
Manager Past Colleague At Dunkin'
****************@*****.***
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