Customer Service Data Entry

ASHFAQ SYED

Richmond, VA *****

617-***-**** - ******.*******@*****.***

EDUCATION

Expected in 12/2024 Bachelor of Science: Mechanical Engineering Virginia Commonwealth University - Richmond, VA

PROFESSIONAL SUMMARY

Enthusiastic and reliable engineering student with a strong work ethic seeking an internship. Offering leadership experience, solid organizational skills, and innovative thinking to advance development of current and future products. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. SKILLS

Business growth and retention

Advanced sales techniques

Customer Service

MATLAB, SolidWorks, MS Office, Excel

Conflict resolution

Recruiting and interviewing

Strategic planning

Data Entry Software

Mechanical Designs

WORK HISTORY

08/2021 to Current Assistant Manager

Cutco Cutlery – Richmond, VA

Recognized staff for contributions to company success to foster engagement and increase productivity.

Planned team-building exercises to increase employee performance and job satisfaction. Assisted sales team with completing customer transactions and managing issues. Worked with company recruiters to attract talented individuals for sales positions. Increased sales and boosted profits, applying proactive management strategies and enhancing sales training.

10/2020 to Current Cutco Sales Professional

Cutco Cutlery – Richmond, VA

Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.

Generated $678,000+ in sales.

Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.

Used Zoom to develop and conduct presentations of company's products and services to current and potential clients.

Used Microsoft Excel to maintain customer account and sales records. Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.

05/2023 to 08/2023 Branch Manager

Vector Marketing And Cutco Products – Newport News, VA Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Generated $135,000 in office sales finishing Top 10 in the nation out of 300 offices. Resolved various issues impacting sales management and business operations. Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

ACCOMPLISHMENTS

Achieved the President's Club letter for the CEO of Vector Marketing. Achieved an 5 All-American Scholarships.

Achieved the Standard of Excellence Award for generating $150,000 in sales in a year. Finished as the #1 Rep in Virginia for Summer Conference 1. Finished as the #2 Rep in Virginia for Summer Conference 2. Promoted to Assistant Manager within a year.

Earned a place on the Dean's list at VCU for Fall' 20 and Spring' 21. Sold $300,000 in 2022 to achieve a Rolex.

PROJECTS

Trebuchet Design Project

Worked on a Solidworks and Matlab design project at VCU. Calculated the optimum launch angle of a trebuchet. Designed a 3D model of the trebuchet.

Used Excel and PowerPoint to finalize the project. CAE Design Projects

Worked on a Solidworks and Matlab design project at VCU. Modeled a Robotic arm using Solidworks

Tested the efficiency of the design using linkages. CLUBS

Member of the American Society of Mechanical Engineers. President of the VCU Cricket Club

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