MARY ANN

BROCK

ad3hia@r.postjobfree.com

775-***-****

Reno, NV 89502

SKILLS

Guest Experience

Data Entry

Workplace Safety

Teamwork Skills

Critical Thinking

Team Goals

Complex Problem-Solving

Active Listening

Scheduling

Training Coordinator

Sales

Executive Secretary

EDUCATION

Western Governors University

Utah

Bachelor’s od Science

Business Management

Career College of Northern Nevada

Sparks, NV

Certificate of Completion: Legal Secretary

Fernley High School

Fernley, NV

High School Diploma

PROFESSIONAL SUMMARY

Enthusiastic individual seeking a guest service position in a demanding environment, using all of my customer service experience, skills, and education to achieve and surpass goals.

WORK HISTORY

Grand Sierra Resort and Casino – Reservation Agent

Reno, NV • 10/2023 – Current

Answer phones.

Assist guests with making reservations for upcoming and same day stay.

Enter proper offer for guests stay into LMS and CEM.

Review guests offers on Synkros for upcoming events and stays.

Input data into Excel of certain upsells.

Grand Sierra Resort and Casino – Infinity Rewards Lead

Reno, NV • 02/2023 – 10/2023

Assist guests with receiving their rewards cards.

Answers guests’ questions about restaurants, casino and resort.

Troubleshoot guests’ issues with their promotions and offers.

Answer phones.

Keep up to date with all gaming laws and regulations.

Answer guests’ questions regarding their rewards, offers, promotions and what IRR stands for and how to make the most of it.

C-A-L RANCH – Head Cashier / Gun Counter

Reno, NV • 09/2022 – 02/2023

Cashier, train all cashiers including back-up and gun counter.

Assist with On-line orders.

Assisted with gun audits and inventory.

Call-in background checks for gun purchases.

Trained associates on Form 4473.

Customer assistance.

Helped customers with questions over phone.

Better World Books - Scanner

Reno, NV • 08/2022 – 09/2022

Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.

Gathered, sorted and scanned books to enter into computer system.

Organized books by color coding, classifying and indexing under special headings and categories.

Performed data entry and completed proper paperwork.

Self Employed - Business Owner

Reno, NV • 04/2008 - Current

Rideshare, Beauty Care and Health

Consulted with customers to assess needs and propose optimal solutions.

Put together realistic budgets based upon costs and fees for successfully operating business.

Oversee business budget planning and administration, accounting functions and purchasing

Capitalized on social media platforms to increase market awareness and increase sales

Input income and expense details into database to track business finances

Maintained updated knowledge of regulatory changes to adjust business operations accordingly

Achieved sales goals and profits through productive strategy development and organizational skills

Monitored promotions approaches to increase sales

Trained and motivated new recruits to succeed with daily and monthly business functions

Self-Employed - Domestic Engineer

Reno, NV • 04/2008 - 08/2022

Organized schedules, boy scouts, work, family time.

Home school teacher

President H.O.A., organized monthly activities

Budget for 3

Deep cleaning every 3 months to help cut down on illness's

Chauffeur

Mediator

Set and organized all appointments and transportation

Boy Scout Commissioner

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