Customer Service Agent

ORANDA V.MORA

**** ******** **. ********* **. ***07 469-***-**** ad3hhm@r.postjobfree.com

Job Objective:

I am seeking a position as Virtual Customer Service Agent where I can utilize my knowledge and experience in a reputable organization.

Work Experience:

Virtual Customer Service Agent, May 2004 – Present

Dallas Texas

•Contacted customers concerning scheduled service calls.

•Managed dispatch duties as a substitute.

•Determined service outages and maintained customer information.

•Acquired and maintained up-to-date client product knowledge.

•Provided information to various clients on services and enhancements.

•Assigned to receive, transmit, route, and relay service call information to transmit directly to the service technician.

Virtual Customer Service Agent, March 2002– April 2004

•Used computer terminal to access customer information and conveyed necessary information to customers.

•Answered customer questions and provided accurate billing information.

•Communicate effectively on the radio and over the telephone with customers and co-workers.

•Promptly resolved customer problems and complaints.

Skills:

Industry Knowledge: Customer Service, Sales, E-Commerce, Online Ordering, Product Knowledge

Technical Skills: Microsoft Office Suite, Typing, Excel, Google Chrome

Soft Skills: Communication, Customer Service, Phone Etiquette, Attention to Detail, Conflict Resolution

Summary of Qualifications:

•Remarkable experience in providing excellent customer service

•Expert in recording customer information and inquiries

•Skilled in processing all aspects of Personal Lines business

•Proficient with MS Office software (Outlook, Word, Excel)

•Strong diplomacy and teamwork skills

•Excellent oral communication and problem solving skills

•Ability to work independently and resolve site issues

•Remarkable ability to listen and respond effectively to repetitive questions

Education:

Associate Degree in Customer Service Support, Richland Community College, TX.

Awards & Acknowledgements:

•Private Security Level 2 Austin texas

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