Post Job Free

Resume

Sign in

Customer Service Information Technology

Location:
Tustin, CA
Posted:
February 08, 2024

Contact this candidate

Resume:

KEITH BERESKIN

562-***-**** ad3hgi@r.postjobfree.com

Management/Customer Service

A business professional with leadership, management, and technical experience in the healthcare, pharmaceutical, real estate, and medical device industries. Successfully led teams within both start-up and mature organizations. Engages with business partners, leads technical/infrastructure teams, and collaborates with cross-functional teams to support business strategies with excellent customer service. Passionate about enhancing the customer/user experience, improving operations, and realizing desired business outcomes by leveraging analytics and technology.

EXPERIENCE

INDEPENDENT CONTRACTOR - Management Consultant 2023 - Present

Clients: Grace Church of Orange, Los Angeles Angels Baseball

HEALTHPEAK PROPERTIES, Irvine, CA 2013 - 2023

Management Lead - Information Technology and Building Operations

Managed daily operations of all IT administration/business functions (Applications, Helpdesk, Infrastructure, Cyber Security, etc.) and internal building operations for company sites. Guided a team of 15+ and $15M+ annual budget. Directed 50+ key applications in support of 400+ internal and external users. Oversaw operation and upgrades of ERP (MRI Software). Administered all IT vendors and contracts.

ISTA PHARMACEUTICALS (now a division of Bausch & Lomb) 2004 - 2013

Manager - Information Technology and Facilities Management

Oversaw the management and daily operations of all IT functions. Ensured smooth building operations of up to five laboratory and administrative buildings. Managed 12 staff members and $7M budget for department supporting 300+ users. Oversaw sales/customer service to support access to samples.

ALLERGAN, Irvine, CA 1990- 2004

Various Systems Analyst, Customer Service, and Project Management roles, including responsibility for Application Development, Business Analysis, EDI Coordination, Software Evaluations, Website Development, Enterprise Resource Planning (ERP) for SAP (Supply Chain, Manufacturing, Data Analytics).

EDUCATION

Master of Business Administration (MBA), Pepperdine University, Malibu, CA

Bachelor of Arts (BA), Business/Economics, University of California at Los Angeles, CA



Contact this candidate