Customer Service High School

*** ** ******* **. + STUART, FLORIDA *****

PHONE 772-***-**** * E-MAIL *************@***.***

FREDERICK S. FERRUGIO

OBJECTIVE

To be part of a successful organization

I can multitask... I can talk to people easily...

EMPLOYMENT

AT&T Ft Lauderdale/Stuart 1969 thru 2015

EDUCATION

«1965-1969 New Utrecht High School Brooklyn, New York

1969-1970 Rockland College NYC

REFERENCES

Michael Diterlizzi ~ TELEPHONE # SUPPLIED UPON REQUEST

SUMMARY OF QUALIFICATIONS,

1969 - 2015

Lead Tech

Customer Trainer

Sales

Marketing

RESPONSIBILITIES

INSTALLATIONS OF LARGE NETWORK SYSTEMS &

TRAINER OF TECHS AND CUSTOMERS, PROJECT

MANAGEMENT

CUSTOMER SERVICE TRAINER

-Worked successfully with diverse group of

coworkers to accomplish goals and

address issues related to our products and

services.

-Maintained schedule of class assignments

to meet deadlines.

-Displayed strong telephone etiquette,

effectively handling difficult calls.

-Promoted high customer satisfaction by

resolving problems with knowledgeable

and friendly service.

-Understood and followed oral and written

directions.

-Prioritized and organized tasks to

efficiently accomplish service goals

Contact this candidate