EMPLOYMENT HISTORY
JAN **** - PRESENT
Independent Contractor Delivery Driver, Doordash/Instacart/Spark/Amazon Flex/ReturnMates, Long Beach, CA
• Transported goods from point A to point B in a timely manner
• Adhered and complied with all FSA requirements and regulations
• Maintained a clean and organized vehicle to ensure the safety and quality of delivered goods
• Maintained accurate records of delivered items and payments received
• Provided exceptional customer service by delivering goods with a friendly and professional attitude
• Handled and resolved customer complaints or issues in a prompt and satisfactory manner to maintain a positive brand image
• Optimized delivery routes to minimize time and fuel consumption OCT 2018 - MAR 2023
FINANCIAL AID ADVISOR, WEST COAST UNIVERSITY / STANBRIDGE UNIVERSITY, Irvine Assist students in navigating the financial aid application process and provide guidance on available resources to maximize their financial aid eligibility.
Collaborate with the Enrollment Management team to develop and implement strategies for increasing financial aid application submission rates
Collaborate with the marketing team to create and implement strategies to increase financial aid awareness among potential students
Conduct regular training sessions for staff on updates and changes in financial aid policies and procedures Provided personalized financial advice to students to help them make informed decisions about their financial aid options MAR 2016 - AUG 2018
LOAN ADVOCATE, OPPLOANS, Chicago, IL
• Review loan agreements to ensure that they are complete and accurate according to policy.
• Discuss payment arrangements and terms of the loan with the client. Analyze credit reports and financial statements to evaluate the eligibility of loan applicants. Build and maintain strong relationships with clients to ensure customer satisfaction and repeat business. Provide personalized financial counseling to loan applicants to help them better understand their financial situation and make informed decisions.
EDUCATION
BACHELOR'S IN BUSINESS MANAGEMENT, CHICAGO STATE UNIVERSITY, Chicago, IL MAJOR IN BUSINESS MANAGEMENT
MINOR IN PSYCHOLOGY
SKILLS
Problem-solving Time management
Negotiation Attention to detail
101 Alamitos Ave, Long Beach, USA, CA
90802
**********@*****.***
LANCE DEWBERRY
MEDICAL COURIER
40 years old
PROFESSIONAL SUMMARY
Results-driven Customer Service Representative with 10+ years of experience in the industry. Exemplary communication skills and a self-starter with a track record of consistently achieving sales targets. Highly organized, efficient, and driven to resolve problems and meet customer needs. Adaptable to changes in priorities and directions, able to assume increased responsibilities as needed. Motivates others to achieve business objectives. A top performer consistently loaning over $100,000 each month, demonstrating a strong ability to drive revenue and achieve exceptional results.