Data Entry Customer Service

Antonio D. Epps

**** ********** **. # ***

Louisville, KY 40219

502-***-**** (Primary)

502-***-**** (ALT)

***********@*****.***

OBJECTIVE

I am seeking a challenging, full-time position with a reputable organization utilizing my skills and talents.

AREAS OF EXPERIENCE

Office Administration Program Applications Software

Data Entry/10-Key Excel Spreadsheet Microsoft Word 1995 -2016

Document Control File Management Ups Online World ship

Message Taking PowerPoint Windows 3.1, 95, 98, 2000, 2.0,7, NT 4.0

File/Record Control Office 2000

Customer Service Epic EMR

Correspondence

Employment

University of Louisville Physicians: Accounting Assistant / VEVC 09/2021 - Present

Complete word processing, filing, and faxing tasks

Verify, log, and mail checks

Transfer digital files to Document Management System

Verify patient eligibility

Determine patient’s benefits including deductibles, co-insurance and co-pay amounts

Call patients prior to appointment if there is a problem with patient’s insurance

Determine upcoming visit necessities

Rural 1st: Escrow Analyst Assistant 01/2021 – 07/2021

Provide support to Farm Credit Mid-America staff, researching problems, making corrections for billing statement accuracy, and providing solutions from multiple sources including email, multi-line phone queue, and internal software systems.

Monitor reports for data accuracy, timely payments and to maintain regulatory compliance.

Manage relationships with tax and/or insurance service providers.

Scan bills/documents including filing of documents as needed.

Norton Healthcare: Patient Registration 12/2017 – 03/2020 (PRN)

Greet and interview patients or representative to obtain all necessary information and signatures required for treatment

Prepare and distribute all required patient informational material while maintaining HIPPA guidelines

Direct and/or escort patients to the appropriate department or floor.

360 Care: Insurance Verification Specialists 01/2016 – 08/2017

● Verify patient eligibility

● Update visit insurance

● Verify benefits including Co-Pay/Co-Insurance/Deductible amounts

● Call patients when necessary to obtain relevant information prior to visit

● Maintains confidentiality of all information, abides with all HIPAA and PHI guidelines

WellPoint/Anthem Blue Cross: Membership Representative 09/2014 – 11/2015

● Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections

● Determines eligibility and performs error resolution for electronic eligibility and process error discrepancy list

● Respond to inquiries concerning enrollment processes

● Maintains enrollment database. Orders Identification Cards

Humana: Agent Support Unit Specialist 07/2013 – 08/2014

● Answer inquiries on steps to become contracted with Humana and the certification process

● Resolve agent’s concerns related to enrollment and marketing materials

● Provide insurance agents with information regarding technical issues faced while using specific systems and accessing said systems

EDUCATION

University of Louisville 08/2011-05/2013

Accounting Major

Member of the AAMI (African American Male Initiative)

ACAP Member (Accounting Career Awareness Program)

Central High School 08/2007-05/2011

Graduate class of 2011

Member of Accounting & Finance Magnet

Member of FBLA (Future Business Leaders of America)

Member of NABA (National Association For Black Accountants)

PERSONAL SKILLS

Good organizational skills with the ability to plan, prioritize and schedule work within defined timeframes.

Good written and verbal communication skills

Strong attention to detail with the ability to manage multiple priorities and meet strict deadlines

Strong work ethic

Strong computer skills including working knowledge of desktop office software

Contact this candidate