Experience

Acting Operations Manager/Team Leader (Business Unit)/ Roadshow/ VIP

Consultant, HRG North America, MTV/Viacom, Credit Suisse, American Express; New York, NY — 2002-2019

• Created logistical travel arrangements for executives from major corporations.

• Supervised agents and the daily operation of the office.

• Managed direct billing for all cars.

• Assisted in all bookings made through the firm’s website.

• Skillfully handled the research and troubleshooting of reservation issues.

• Provided service for special accounts requiring VIP handling.

• Supervised all passport and visa services.

• Managed staff scheduling.

• Directed annual team reviews.

• Monitored queues for all branches.

• Performed payroll duties for reporting locations.

• Retained disciplinary files on employees.

• Approved vacation schedule.

• Competently provided training for new employees and updates for the office. Senior Travel Counselor, Bear Sterns & Company, Inc.; New York, NY — 1998-2002

• Coordinated business travel for employees from local, regional and international offices.

• Ensured client compliance with policies regarding use of specific vendors.

• Skillfully explained pricing ensuring maximized savings.

• Achieved zero balance write-off due to no errors in performing duties.

• Utilized knowledge and skills to become second highest performer in sales. Roadshow Lead Agent, American Express/Morgan Stanley, New York, NY — 1990-1998

• Developed a work-procedure manual.

• Supervised the Roadshow Department which included delegation of workload, troubleshooting, negotiations, arrangements of closings and expense calculation.

• Adeptly researched and solved logistical complications.

• Negotiated special hotel and airfare travels where applicable. 917-***-****

ad3hfq@r.postjobfree.com

257-51 148th Road

Rosedale, NY 11422

STANLEY A. FRECKLETON

• Formulated direct billing accounts.

• Managed all domestic and international roadshows. Travel Consultant, Direct Travel Inc.; New York, NY — 1989-1990

• Skillfully created vacation packages for the firm’s employees and clients.

• Organized client trips within stated budget.

• Researched unique destinations for recommendation purposes. Travel Instructor, New York Food and Hotel Management School; New York, NY — 1985-1989

• Provided students with training required for entry-level positions in the travel industry.

• Compiled student instructional manual.

• Maintained a graduation rate of over 90 percent. Leisure Travel Agent, Alexanders Travel/ Ask Mr. Foster; New York, NY — 1982-1985

• Skillfully provided sound travel guidance for customers.

• Managed the development of travel itineraries for clientele. Education

Penn Foster College, Scranton, PA - Associates, Criminal Justice, 2014 Licenses

• School Teacher’s License

• Business School Teacher’s License - Private

Awards

• American Express Pacesetter, 1991

Skills and Interests

• Mastery of SABRE and APOLLO systems.

• Volunteer, Habitat for Humanity, New York

• Volunteer, House of Hope, New York

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