CYRUS MARVIN

Clearance:

Top Secret

Residence:

Dallas, TX

Email:

ad3hfk@r.postjobfree.com

Cell:

945-***-****

Last update:

**/**/****

EXPERIENCE SUMMARY

I am a Military Veteran with 11 years of experience in IT, project management, and continuous process improvement in the United States Air Force. I possess a diverse background in Windows system administration derived from conducting operations in Asia, Europe, Africa, and the United States.

COMPETENCIES

·Information Technology Management (7.5 yrs)

·Tier II Desktop Support (1.5 yrs)

·Windows System Administration (7.5 yrs)

·Continuous Process Improvement (2.5 yrs)

·Project Management (2.5 yrs)

·Virtualization/VMware (7.5 yrs)l

CERTIFICATIONS

Certificates: Security+ (2019)

SUMMARY OF SKILLS, TOOLS, AND TECHNOLOGIES:

Software/COTS: EMC (3 yrs), VMware (7.5 yrs), Remedy (7.5 yrs), Microsoft Project (2.5 years), HBSS (3 yrs), Active Directory (7.5 yrs), DHCP (7.5 yrs), DNS (7.5 yrs), Microsoft Exchange (3 yrs)

Operating Systems: Windows/Windows Server (7.5 yrs)

EXPERIENCE DETAILS

FRONTIER COMMUNICATIONS TIER II DESKTOP SUPPORT 06/2022– 09/2023

Senior Consultant/Windows Administrator, 06/2022 – 09/2023

·Worked directly with company CEO, VP, etc

·Performed various desktop troubleshooting tasks

·Assisted with company teleconference system upgrade

·Managed/ran CEO/leadership meetings

·Closed/resolved hundreds of help desk tickets

·Imaged/shipped out desktops/laptops along with various computer equipment

BOOZ ALLEN HAMILTON WINDOWS ADMINISTRATOR 08/2020– 11/2021

Senior Consultant/Windows Administrator, 08/2020 – 11/2021

·Handpicked for Fiber Planning Tool project

·Conducted market research and coordinated with multiple vendors for demos, cost analysis, etc.

·Attended weekly update meetings

·Created a PowerPoint presentation comparing/contrasting pros and cons of each tool

UNITED STATES AIR FORCE CYBER SYSTEM OPERATOR 12/2012– 08/2020

Government Network Operations Center Team Chief, 02/2019 – 08/2020

·Oversaw the system administration and management of a “one of a kind” $8.5M Executive Airlift Communications Network. This network provided a direct solution to problems faced during the events of September 11

·Tracked and reported network health, security and metrics of President/Vice President/Secretary of the State/Secretary of Defense/Chairman Joint Chief of Staff communications to leadership

·Supervised 7 personnel while overseeing Air Force One communications for United Kingdom state visit maintaining network integrity and availability for 80 legislators.

·Coordinated and executed military funeral honors for 25 veterans in a 3-state area/2.8K miles over 2 months

Major Accomplishments:

Oversaw 1.4K missions in support of over 2K flights taken by Seniors Leaders. Directed 234 service interruption requests and coordinated with multiple outside agencies to ensure a 99.9% network uptime.

Directory Services Technician/Projector Manager/Process Analyst, 07/2016-01/2019

·Expertly handled enterprise level Active Directory architecture upgrades, patching, and account support for 845K users across 317 locations

·Administrated 1.1K core IT systems and maintained 24/7 control of a unified ticket queue (Remedy) for 357 cyber operators

·Handpicked to support 13-member incident management team, providing operation and maintenance for a $10B network facilitating superior cyber operations globally

·Managed enterprise wide projects and established project priorities, risks, timelines, and recommendations

·Processed and closed 8K trouble tickets (Remedy) and directed incident response for 357 technicians

Major Accomplishments:

Spearheaded a 5-person Continuous Process Improvement event resulting in a re-engineered process for awards/medals that increased the on-time rate from 14% to 100%; earning me the Non-Commissioned Officer of the Quarter award. I also earned Airman of the Quarter and other recognition during this assignment.

Combat Communications Network Operations Technician, 06/2013-06/2016

·Provided preventive maintenance on and ensured deployment readiness of 15 network deployable communications packages valued at over $17M

·Installed and operated secure and non-secure IT services, including DNS, DHCP, Exchange, and more enabling communications for 1.2K users including deployed battlefield leaders

·Provided combat communications in support of contingency operations throughout Europe, Asia and Africa

·Hand-picked to serve as the lead administrator responsible for directing a 3-member team that oversaw the management of DNS, Active Directory, HBSS, e-mail servers (Exchange), file servers, Firewalls, and more on a $1.6M network suite.

·Supported Intelligence, Surveillance and Reconnaissance missions for Remotely Piloted Aircrafts by providing secure communications to pilot the drones

·Work center’s top trainer/lead Subject Matter Expert. Trained/Evaluated 50 Airmen on 413 tasks which resulted in every member being 100% task certified

Major Accomplishments:

Restored Horn of Africa’s sole Portable Doppler Radar network allowing 6 units to obtain weather feeds which increased safety for 4.5K Joint Task Force members assigned to Camp Lemonnier, Djibouti. Received Airman of the Month, United States Army Achievement Medal, United States Air Force Achievement Medal, Outstanding Cyber Operations Airman of The Year, and volunteer service awards.

EDUCATION

AS Information Systems Technology, Community College of the Air Force, 2018

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