Tresa Gates

Cincinnati, OH

513-***-****

ad3hfd@r.postjobfree.com

https://www.linkedin.com/in/tresa-gates-989a6ab4/

Career Objects

To obtain a position, which will allow me to utilze my drive, enthusiasm and people skills while continuing to expand upon my professional development. License

Real Estate License

Certifications

Real Estate Certificate

Medical Billing and Coding Certificate

Professional Experience

Startek USA, Remote (CSR Agent)- November 2022 to current

Working with multi programs, sysco, avaya, vmware, citrix, dart, teams and multi screens

Assisting customers with appointments, billing, upgrades, downgrade, restarts, customer login issues, across many platforms, and departments, applying credits, payments and disconnects refunds

Working with hundreds of agents across all platforms to find resolutions

Providing excellent customer service

Documenting all interactions, filling out appropriate forms, and tickets EXP Realty, Cincinnati, OH (Real Estate Agent) - November 2020 - January 2022

Providing expertise about property types and neighborhoods

Scheduling showings

Performing comparative pricing analysis

Introducing resources like mortgage originators, banks, title companies, lawyers, architects, and contractors

Price negotiation

Managing the process toward final closing

MGM National Harbor, Oxon Hill, MD (Casino Dealer) - May 2017 - February 2020

Provided a top-notch customer service experience Navy Exchange, Newport, RI (Cashier) - March 2016 - August 2016

Managed store operations

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Victory Cruises, Mayport, FL (Casino Dealer) - March 2015 - December 2015

Provided a top-notch customer service experience Technical Skills & Competencies

kvCORE platform, Dotloop, SkySlope, Microsoft Word, PowerPoint, Zoom

Making appointments, showing homes, building and amending contracts, reviewing and discussing appraisals with clients, active listening skills, attention to detail, building customer loyalty, overcoming sales objections, problem solving skills, organizational skills, critical thinking skills, and decision making skills Education

Davis College, Toledo, OH - April 2020 - November 2020

Comprehensive 120 hour real estate career training program leading to the procurement of a real estate license and certificate. The courses covered Ohio Real Estate principles and practices, Ohio Real Estate Law, Ohio Real Estate Finance, Ohio Real Estate Appraisal, and career services.

Excelsior College, Albany, NY - January 2014 - January 2015

Medical Billing and Coding with Medical Terminology Milan High School, Milan, IN

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