Exceptional Customer Service Professional

John P. Johnson

**** ***** ***. *** ***, Dallas, TX 75235 817-***-**** ad3hf7@r.postjobfree.com

Motivational and Sales Specialist, Product and Customer Service Training and Education Expert, Marketing and Public Relations Professional, Customer Service Aficionado

Profile

Proficient in Human Relations with superior communication skills. Self-motivated and driven to execute incredible results. Strong analytical, strategic planning and implementation skills. Efficacious combination of intuition, experience and professional acumen for goal achievement. Amalgamated with award-winning training and development educational presentations.

Key Strengths

Marketing and Public Relations - Presentations and Public Speaking - Sales Training and Sales Management - Project Management and Event Planning - Goal Setting and Attainment - Team Leadership and Relationship Building

Key Achievements

Promoted to dedicated brand trainer for a key client two months into my new role

Decreased new trainee turnover to the lowest number the company had seen in 4 years

Generated more than $10 million in tanning/beauty product sales per year for 8 years

Career Track

Mara’s Med Spa

Dallas, TX. June 2021 – Present

Customer Service and Sales Manager

Customer Service and Sales Manager for both of Mara’s locations

Increase in services and sales by 20% over the past year

Perform new and current client consultations for procedures and packages

Marketing, Events and Promotions, both in-house and remote

National Laser Institute

Dallas, TX. December 2017 – May 2021

Managing Director

Daily Operations and Management of both the Spa and Training Institute

Scheduling / Education Coordinator: Increasing COMP Students Enrollment by 25%

Community and Consumer Relations Coordinator

Purchasing and Vendor Relations Director: Cutting Costs by 30%

Product Innovations Research LLC, (Hempz Hair & Skin Care, Murad, Dermalogica)

Dallas, TX. January 2008 – October 2016

Senior Training and Development / Product Research Specialist

Guided the Training, Educational Presentations and Business Development of the company. Produced a variety of educational needs, including written material and power point presentations.

Oversaw accounts for product education, staff development and on-going customer service training to improve sales and decrease turnover helping partners increase revenue, on average, 10% each year.

Research and Development of new products, with a focus on market evaluations.

Planned and executed all Educational, Motivational and Public Relations visits.

Turtle Creek Chorale

Dallas, TX. July 2004 – January 2008

Patron Relations / Fundraising / Marketing and Promotions Manager

Director of all Public Relations, Fundraising and Marketing activities for the world’s most recorded, and largest, all male, non-profit chorus.

Created public relations opportunities for concerts and special appearances to promote unity and diversity, enhanced community presence and contributed to creating marketing and promotional materials.

Education

Master of Arts in Clinical Psychology/Theology: Incarnate Word, Oblate School of Theology, Assumption Seminary, San Antonio, TX.

Bachelor of Arts in Psychology/Sociology/Theater Arts: University of Texas at El Paso, El Paso, TX.

Professional Development: annual training seminars and continuing education since 2004

John P. Johnson

817-***-**** ad3hf7@r.postjobfree.com

Impassioned - Goal Oriented - Proven Leadership

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