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Customer Service Quality Assurance

Location:
Cambridge, MA
Posted:
February 08, 2024

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Resume:

Mohamed Nadjib Guesmi

Date of birth: **/**/**** Nationality: Portuguese, Algerian Gender: Male

Phone number: +1-508******* (Mobile) Phone number:

+351-********* (+351) Email address: ad3hf5@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/mohamed-nadjib-guesmi WhatsApp Messenger: 003***********

I am pleased to present my professional profile focused on Architecture, Data analysis, quality assurance and experience in multicultural environments. With a strong background in customer service and sales, I have acquired valuable skills to meet customer needs and provide tailored solutions. Working in multicultural environments has been a rewarding experience, allowing me to effectively interact with individuals from diverse backgrounds and cultures. Furthermore, my language skills in French, English, Arabic, and Portuguese have enabled me to communicate fluently and accurately with a diverse clientele. I am confident that my expertise in customer service and ability to work in multicultural environments will be valuable assets to your company.

01/09/2019 – CURRENT Lisbon, Portugal

QUALITY ASSURANCE AND PROJECT COORDINATOR TELEPERFORMANCE PORTUGAL

- Coordinate housing development projects from initiation to completion, ensuring adherence to timelines and budget constraints.

- Make sure to manage housing demand from TP employee and appartements availability.

- Collaborate with contractors and suppliers to develop housing plans and work quality that meet client requirements.

- Facilitate effective communication and coordination among project team members, stakeholders, and clients involved in housing projects.

- Schedule and organize meetings related to housing projects, prepare agendas, document meeting minutes, and follow up on action items.

- Monitor housing project progress, identify potential risks or issues specially for TP employees.

- Conduct regular status meetings to update stakeholders on housing project milestones, progress, and potential challenges.

- Support the resolution of conflicts or challenges that arise during housing project execution.

- Provide administrative support, including maintaining housing project documentation and updating relevant databases.

01/09/2018 – 01/09/2019 Lisbon, Portugal

MARKETING EXPERT FOR A HOUSING PROJECT TELEPERFORMANCE PORTUGAL

- Accomplished marketing expert with a strong focus on housing projects

- Manage a Portufolio of clients.

- Proficient in market research and analysis, identifying target demographics and markets

- Skilled in crafting tailored marketing strategies that generate leads and drive conversions

- Creative thinker, highlighting unique project features to foster desirability

- Manage digital marketing techniques including social media and email marketing

- Excellent communicator, collaborating with stakeholders to achieve project goals 01/09/2017 – 01/11/2018 Coimbra, Portugal

ASSOCIATE RESEARCHER UNIVERSITY OF COIMBRA CES LABORATORY

- Help in research Design and Planning: Develop objectives, hypothese for a social habitat investigation

- Literature Review: Conduct comprehensive reviews of existing literature to identify knowledge gaps and inform research design.

ABOUT ME

WORK EXPERIENCE

1 / 3

- Data Collection: Gather and collect data through surveys, interviews.

- Data Analysis: Analyze and interpret research data

- Report Writing

- Presentation and Communication

- Collaborate with researchers and team members on interdisciplinary projects to achieve research goals. 01/09/2015 – 01/09/2017 Annaba, Algeria

ARCHITECT AND URBAN DESIGNER ATELIER D'ARCHITECTURE D'ANNABA

- Conduct site analysis and feasibility studies for urban development projects

- Collaborate with clients, engineers, and other professionals to develop project plans and designs

- Prepare and present architectural and urban planning proposals to clients and stakeholders

- Create detailed architectural drawings, including floor plans, elevations, and sections

- Utilize architectural software such as autocad, revit, photoshop..etc

- Analyze zoning regulations and building codes to ensure compliance in project designs

- Coordinate with construction teams to oversee the implementation of architectural designs

- Conduct on-site inspections to ensure construction progress aligns with design intent

- Participate in public meetings and consultations to gather communities feedback

- Stay updated on emerging trends and technologies in architecture and urban Planning

- Communicate and coordinate with government agencies and regulatory bodies to obtain necessary permits and approvals for projects.

01/09/2013 – 01/07/2015 Annaba, Portugal

MASTER DEGREE IN ARCHITECTURE AND URBAN PLANNING Badji mokhrar university 01/09/2010 – 01/07/2013 Annaba, Portugal

BACHELOR DEGREE IN ARCHITECTURE Badji mokhtar university 01/09/2016 – 01/07/2017 Coimbra, Portugal

PHD COURSE IN ARCHITECTURE AND CITY University of Coimbra Mother tongue(s): ARABIC

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken

production

Spoken

interaction

FRANCH C2 C1 C1 C1 C1

ENGLISH C1 C1 C1 C1 C1

PORTUGUESE B2 B2 B2 B2 B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user Advanced use of Microsoft Office (Word, Excel, PowerPoint) Use of communication programs (Mail, Google Meet, Zoom, Skype) Use of Email (Yahoo Mail, Gmail) Adobe Indesign, Illustrator, Photoshop Content editing tools (Canva; Adobe Premiere Pro) Social Media Management - Social Media Ads AutoCAD designs Revit Design High capacity of organization and multitasking Architect associate at hall town

EDUCATION AND TRAINING

LANGUAGE SKILLS

DIGITAL SKILLS

ADDITIONAL INFORMATION

INTERNSHIPS

2 / 3

Driving Licence: B1

Driving Licence: B

01/01/2010 – 01/01/2015 Annaba Algeria

Active member of red crescent We Focus mainly to give back to our local environment and local population.

01/10/2019 – 01/06/2021 Lisbon

Lisboa Gira We managed to prepare and serve food to homeless people. Practice Sports I like going to the gym, swimming and play football in order to maintain a healthy and balanced physical and mental health.

Listen and play music I listen to all kind music and i play the violin as a beginner DRIVING LICENCE

VOLUNTEERING

HOBBIES AND INTERESTS

3 / 3



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