Jeff Hicks 781-***-**** cell • ad3hez@r.postjobfree.com • LinkedIn Profile

Senior-Level Program Director

As an accomplished Program Director with over 20 years of experience, I specialize in managing large-scale OSS/BSS transformation projects. My role at Netcracker Technology has honed my skills in developing and implementing effective project management frameworks and leading cross-functional teams to success. I take pride in managing complex projects for prominent clients like T-Mobile and GCI Telecom, consistently delivering these multi-million-dollar projects under budget and to the highest standards. My expertise lies in technical project delivery and fostering strong client relations and team development, making me a valuable leader and consultant in the telecommunications sector.

Technical Project Management and Leadership Accomplishments

OSS/BSS Implementation: Led major client transformations (Sprint, Google, Telepak, Lightpath, GCI, T-Mobile, Telus, Cogeco, Videotron).

Program/Project Management: Managed a $98 million T-Mobile contract and delivered 2%-3% under budget.

Agile Methodology: Managed Agile teams for T-Mobile’s $98 million contract.

Waterfall Methodology: Contributed to 98% Personal KPI Achievement.

Team Management: Managed cross-functional teams, aiding in 90% gross profit achievement.

Professional Services: Managed operations and sales at Broadband Utilities in telecommunications.

Consulting Services: Prepared legal contracts for industry-leading corporations.

Employee Development: Responsible for employee training at Sonus Networks.

Business Development: Authored response proposals and explored new project opportunities at Sonus Networks.

Contract Preparation: Managed contracts, SOWs, and C-level reports, leading to 92% revenue achievement.

Budgeting: Managed a $32M GCI Telecom project 5% under budget.

Client Relations: Developed strategies for customer satisfaction and retention.

Executive Career Progression

Netcracker Technology Nov 2002 – Nov 2023

Program Director

Developed and implemented a comprehensive project management framework to effectively manage the delivery of large-scale OSS/BSS transformation projects.

Managed and delivered proposals, contracts, Statements of Work (SOWs), and C-level weekly, monthly, and quarterly reports.

Identified and analyzed risks and issues related to OSS/BSS transformation projects and developed mitigation strategies.

Managed cross-functional teams to successfully deliver large-scale OSS/BSS transformation projects.

Developed tools to manage Agile capacity and processes.

Identified and implemented process improvements to streamline program delivery and increase operational efficiency.

Successfully led customer transformation projects at Sprint, Google, Telepak, Lightpath (Altice USA), GCI (Alaska), T-Mobile, Telus, Cogeco, and Videotron.

Handled government security clearance projects for the Defense Information Systems Agency (DISA) and the Army National Guard.

Acted as a fixer when customer satisfaction was down, successfully saving deliveries and establishing new contracts with multiple customers.

Program Director continued…

Revenue Achievement: 92%

Gross Profit Achievement: 90%

Personal KPI Achievement: 98%

Projects for T-Mobile

3-year, $98 million contract.

Managed multiple Agile development and testing teams.

Program was delivered 2%-3% under the estimated budget.

Projects for GCI Telecom (Alaska)

$32M multi-phase software implementation, including data migration.

Delivered 5% under budget.

Broadband Utilities June 2001 – Jan 2003

General Manager

Managed operations and sales within the Professional Services Division at Broadband Utilities in the Telecommunications market.

Reported directly to the CFO, handling planning, organizing, resource allocation, and performance reviews.

Devised technical solutions focused on OSS improvements and implementations for clients.

Prepared legal contracts to partner with industry-leading telecommunications and enterprise services corporations.

Developed and implemented strategies to increase customer satisfaction and retention rates in the broadband utilities market.

Sonus Networks Oct 1998 – May 2001

Senior Manager

Held responsibility for sales, presentations, contract negotiations, budgeting, customer service, implementations, and employee training.

Investigated new project opportunities and authored response proposals.

Ensured the on-time and under-budget delivery of multiple projects.

Developed and implemented strategies to optimize the performance and efficiency of the OSS system, ensuring smooth and uninterrupted network operations.

Identified and implemented process improvements to increase efficiency and streamline operations.

GTE North June 1997 – Oct 1998

Team Lead – Circuit Design

Served as the Northeast High-Capacity DS1 and DS3 Design Team Leader and Subject Matter Expert for the new Operational Support System (MetaSolv TBS) database integration.

Responsible for network provisioning, circuit design, and SONET design, utilizing Nortel, Fujitsu, and Lucent equipment.

Education

Purdue University, Main Campus, West Lafayette, IN

Bachelor of Science in Organizational Leadership

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