H

Natasha

Hughbanks

734-***-****

ad3hea@r.postjobfree.com

Ypsilanti, MI 48198

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Material Quality Inspection

Assembly and Production

Assembly Line Experience

Quality Assurance

Call Management

Product Knowledge

Adaptive Team Player

EXPERIENCE

Producton Operator

Plymouth, MI

Webasto/ Jan 2023 to Current

Maintained accurate logs and records of production output, quality control tests, and other related activities.

Followed detailed instructions for operating complex manufacturing equipment in a safe manner.

Collaborated with team members to increase efficiency and productivity on the production line.

Participated in continuous improvement initiatives to reduce waste and improve product quality.

Assisted in training new employees on proper machine operation techniques and safety protocols.

Communicated effectively with supervisors regarding work progress, challenges, and any potential safety concerns.

Ensured that all products met established quality standards before packaging them for shipment.

Maintained cleanliness of work area by disposing of waste materials properly according to company policies.

Post Closing Govt Analyst

Coppell, TX

Caliber Home Loans/ May 2021 to May 2022

Performed quality assurance to assess data and validate results. Utilized formulas to extract data from queries into Excel spreadsheets. Reviewed closing documents to ensure accuracy and compliance with state laws, regulations and company policies.

Resolved post-closing discrepancies between lenders and investors by researching title commitments, endorsements, and other related documents. Conducted quality control reviews on closed loans by identifying errors or omissions which may affect loan eligibility or investor acceptance criteria. Responded promptly to inquiries from internal departments concerning post-closing matters.

Communicated regularly with external parties such as lenders, investors and title companies regarding loan status updates.

Reviewed and corrected errors on interest, principal and closing costs. Examined and verified information in loan application and closing documents. Senior Mortgage Loan Processor

Belleville, MI

Citibank/ Sep 2000 to May 2021

Analyzed applicant financial status, credit history and property appraisal to determine feasibility of granting loans.

Resolved document discrepancies with customers in order to complete loan applications accurately.

Processed loan modification requests from borrowers in accordance with government guidelines.

Prepared loan packages for underwriting, including ordering title reports, credit reports, appraisals, verifications of employment and other documentation as required. Actively monitored the daily pipeline to ensure timely closings of loans in process. Coordinated funding of approved loans with closing agents and investors. Assisted Loan Officers in resolving customer issues related to their mortgages by troubleshooting potential solutions or escalating them when necessary. Managed a high volume of incoming calls from customers inquiring about their mortgage application status.

Maintained strict confidentiality of customer data in accordance with applicable laws. Created detailed reports summarizing current pipelines and outstanding tasks requiring attention.

Developed relationships with internal departments such as Underwriting, Closing, Funding and Compliance teams in order to facilitate smoother processing timelines. Managed conditions sent from underwriting departments. Inspected loan documentation for mistakes and corrected discrepancies. EDUCATION AND TRAINING

High School Diploma

Ypsilanti New Tech High School Jun 1994

Ypsilanti, MI

CERTIFICATIONS

Customer Experience Certification

Loan Processor 101

REFERENCES

References available upon request.

Contact this candidate