Automation Personnel Services/ LG Electronics October 2020 – Current

Presidential Liaison

Provide ‘white glove’ service to highly escalated customers that reach out to the President of LG for resolution

Use knowledge of products and policies to resolve customer concerns

Promoted to Quality Assurance Team to monitor team compliance for high satisfaction results

Organize team for data entry assignments

Global Hotel Group/ HP Hotel Management Jacksonville, FL May 2018 – March 2020

General Manager

Managed during complete renovation of property

Promoted from previous hotel to this new property in the portfolio

Increased average rate by $10.00 within the first three months of employment

Recruit, train and manage staff to be a part of a great guest experience.

Global Hotel Group/ HP Hotel Management Savannah, GA May 2017 – May 2018

General Manager

Increased average rate by $8.00 within the first three months of employment

Increased occupancy by 20% over a 6-month time period

Successful brand QA Audit

Active member of Chamber of Commerce and Visit Savannah

Index above 100 consistently in the first 3 months of 2018

Completed renovation 160 rooms

Improved online review rating from 2.1 to 3.6

Global Hotel Group Greenville, SC June 2016 – May 2017

General Manager

Increased average rate by $8.00 within first three months of employment

Increased occupancy by 30% over 8-month time period

Completed renovation 160 rooms

Improved online review rating from 1.7 to 2.9

Reliant Inventory Services Atlanta, GA January 2014 – June 2016

Area Manager

Scheduling, logistics, payroll

Captured new business using targeted sales techniques

P&L Management

Customer Service

Promoted from General Manager to Area Manager

EDUCATION

Associates Degree Computer Aided Drafting Virginia College

SKILLS

Leadership

Analytics

Initiative

Strong work ethic

Decision Making and Problem Solving

Effective Communication

Word, Excel, HotelKey, and M3 proficient

Able to learn new systems quickly

Data Entry

Strong Conflict Resolution Skills

20+ Years Great Customer Service

Great at de-escalating high risk situations

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