Robin Eiselstein

Johnson City, TN *****

ad3hc9@r.postjobfree.com

+1-423-***-****

Experienced in guest services with over 25 years of experience in the field with an excellent reputation for resolving problems and improving customer satisfaction. Work Experience

Personal Assistant

private - Johnson City, TN

March 2023 to Present

Provides assistance in household duties, pet care, child care and organization. .

• Assists in household maintenance, laundry, and various duties.

• Provides child care and pet care when the family is in and out of town.

• Transports children to various activities.

• Runs errands as needed for household needs.

• Organizes and maintains home for the owners.

Reservation Specialist- Seasonal

Nantahala Outdoor Center - Bryson City, NC

May 2023 to September 2023

Provides a high level of customer service to each person by engaging the customer to determine the best location for a whitewater trip to meet each member of a family or group.

• Provides the customer with information about 6 different river locations and activities. Market the various experiences the guest is seeking to ensure a return visit every year.

• Works to resolve various issues and discrepancies for the customers.

• Provides a high level of customer service to each person by engaging the customer and utilizing excellent listening, problem solving and interpersonal skills.

• Provides the customer with information about availability and pricing.

• Works to resolve various issues and discrepancies for the customers.

• Meets guest expectations with activities offered at each location.

• Ensures the guest expectations are met with each activity.

• Provide information about lodging options available at the Bryson City campus. Reservation Specialist

Vacasa - Portland, OR

May 2022 to August 2022

• Processing requests for information on nationwide vacation rental properties.

• Works to resolve various issues and discrepancies for the customers.

• Provides a high level of customer service to each person by engaging the customer and utilizing excellent listening, problem solving and interpersonal skills.

• Primarily worked with the outside platform VRBO guest emails.

• Works to resolve various issues and discrepancies for the customers.

• Meets guest expectations with details on the properties.

• Ensures the guest expectations are met.

• Answered overflow guest calls when needed.

Administrative Assistant

Chattanooga Vacation Rentals - Chattanooga, TN

January 2021 to May 2022

• Assists in documentation of owner information.

• Provides assistance to our onboarding manager to ensure each property is the best fit with our program.

• Organizes and files home documents, insurance and inspections.

• Provides vendor service inspections for each home and schedules service accordingly.

• Describes the property in detail for our website and outside platforms.

• Organize photos of each home to best utilize layout. Reservationist

Chattanooga Vacation Rentals - Chattanooga, TN

April 2015 to May 2022

• Provides a high level of customer service to each person by engaging the customer and utilizing excellent listening and interpersonal skills.

• Provides the customer with information about availability and pricing.

• Works to resolve various issues and discrepancies for the customers.

• Provides billing information over the phone.

• Reaches out to the guest by phone meets their satisfaction and to answer any questions.

• Answers incoming calls and develops a friendly rapport with potential guests while answering questions, making recommendations in order to lead a booking.

• Carries out day to day duties accurately and efficiently.

• Affective at learning new skills and applying them to daily tasks to achieve efficiency and productivity.

• Prepares customer invoices, processes payments, processes refunds and cancellation request.

• Manages online booking inquiries and assists guests and travel partners with questions throughout the entire booking cycle.

Education

Associate of Science

Chattanooga State Community

College

Skills

• Excellent customer service skills

• Works well as an independent agent or in a

• Strong organizational skills with individual and team environment (10+ years)

• Strong problem-solving ability

• Open and communicative with guests about properties and their interest.

• Childcare

• Personal Assistant Experience

• Animal Care

• Meal Preparation

Contact this candidate