Amy S. Adams

*** ***** *****

Burlington, NC ****5

336-***-****

Summary

Skilled in providing thorough and reliable customer service along with accurate and expedient transactions, team-oriented hard worker, proficient in processing and managing payments, providing customer support and responding to queries, and reviewing and generating reports. Very meticulous planner and detail-oriented employee -with efficient multitasking skills. Strong reputation of efficiency and accuracy with data entry. Maintained customer satisfaction in all positions by utilizing effective communication and applying problem-solving skills. Experience

Sally Beauty Supply- 1998-2001- Assistant Manager- customer service, answered phones, cash register, handled nightly deposits, stocked shelves, product knowledge, resets on store inventory, assisted co-workers, trained new hires, assisted manager with any work needed done.

Positive Image 2001-2001- Office Manager- customer service, payroll, answered phones, handled money transactions, daily deposits, assisted staff, ordered inventory, set up product displays, kept up with vending machine monies.

Cornerstone Medical Center 2003-2004- patient support, answered phones, checked-in and checked-out patients, assisted nurses, insurance claims, medical billing and coding, handled co- payments, made reminder calls for scheduled appointments. Daniel Urological 2004-2005- patient support, answered phones, checked-in and checked-out patients, handled payments, prepped patients, prepped and stocked rooms, assisted doctor with procedures, urinalysis.

Ray Self Storage 2005-2007- customer service, handled payments, kept up with tenant’s storage, data entry, payroll, kept lists of rented/empty storage units, checked units daily, checked lot daily, rental/lease agreements for units and trucks as well as insurance, on-call for other locations, worked at all locations.

Prime Personnel Resources Inc. (Bill Black Cadillac) 2009-2010- helped set up internet sales department, customer service, answer phones, sales. Rack Room Shoes, Inc.- August 2022-February 2023- Senior Sales Associate- customer service, assist customers with questions or anything they needed help with, assist management, answered phones, cash register, stocked shelves, rework shoes on shelves and other merchandise daily, product knowledge, set up displays, reset store inventory, handled cash and card transactions, assisted with store inventory, assist co-workers and management with things that needed to be done, and tag merchandise to deter theft. References

---Kellie Moran-friend of family- 336-***-****- known for 17 years- Office Assistant at CMC Recycling

---Cheryl Edwards-friend of family- 336-***-****- known 15 years- Manager at Drake’s Restaurant

---Melissa Lunsford- 336-***-****- known for 1 year- Customer Service Representative for Lab Corp

---Alan Ray- former employer- 336-***-****-known for about 20 years- Owner of Ray Investment Properties, Inc.