Customer Service Shift Manager
Resume:
JENNY
UTENDORF
ad3hbs@r.postjobfree.com
Acworth, GA 30101
Knowledgeable and dedicated customer service professional with extensive experience in food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
PROFESSIONAL SUMMARY
ARC Management Group - Client Service Representative Kennesaw, GA • 09/2022 - 01/2024
Trackside Grille - Bartender Shift Manager
Kennesaw, GA • 04/2012 - 08/2022
Zucca Bar & Pizzeria - Bartender Shift Manager
Kennesaw, GA • 04/2007 - 04/2012
WORK HISTORY
Coordinated with operations staff to resolve service problems and boost client satisfaction.
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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Maintained accurate record-keeping with proactive attention to client information updates.
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Educated clients on account services and resolved client inquiries regarding statement information and account balances.
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Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
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Polished glassware, bussed tables, and removed debris to keep customer areas clean.
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Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
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• Kept bar presentable and well-stocked to meet customer needs. Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
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Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
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ACCOMPLISHMENTS
• Used Microsoft Excel to develop inventory tracking spreadsheets. SKILLS
• File Management
• Account Management
• Service Recommendations
• Complaint Handling
West Virginia University
Morgantown, WV
Education
EDUCATION
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