Results-driven Software QA Engineer with *+ years of technical expertise as Tech Support Specialist. Proficient in testing Mobile (Android, iOS) and Web (Windows, macOS) applications, ensuring compatibility across browsers and operating systems. In-depth knowledge of the software development life cycle (SDLC), QA methodologies, and collaboration with cross-functional teams. Demonstrated skills in utilizing testing tools and a commitment to delivering high-quality software solutions. US Citizen.

SKILLS

Testing Types: Regression Testing, Smoke testing, User Acceptance Testing, End-to-End, Functional testing, UI testing, Sanity testing, Cross-Browser testing

Platforms: macOS, Windows, Linux, iOS, Android

Browsers: Chrome, Safari, Firefox, Edge, Opera

Mobile testing: Xcode, Android Studio, ADB, TestFlight, UNIX Testing tools: Chrome DevTools, BrowserStack

Task management: TestRail, Jira

API testing: REST API, Postman, Charles Proxy

Database: MySQL

Methodologies: Agile, SCRUM, Waterfall

WORK EXPERIENCE

Software QA Engineer at TalentNow (Cincinnati, OH) 12/23 – Current

• Conduct functional, UI, smoke, and regression testing in dynamic environments with evolving requirement

• Utilize Android Studio, Xcode, and ADB to test mobile apps, verifying optimal performance

• Validate website functionality, capturing log files and network sessions using DevTools

• Wrote and executed test cases in TestRail, successfully reducing error rates from 3% to 0.6% during transfers

• Identified and reported multiple issues in Jira, contributing to a 20% improvement in software performance

• Participate in daily Scrum meetings and sprint planning, facilitating discussions on requirements, findings, bug fixes, and latest builds

Tech Support at HealthBeacon (Boston, MA) 10/21 – 12/23

• Performed exploratory functional testing on hardware and software components, identifying and resolving 150+ issues, resulting in a 20% improvement in overall system performance

• Executed comprehensive functional testing for both web and mobile applications, verifying the integration of features and functionalities

• Collaborated closely with the technical support team to diagnose and resolve customer-reported issues, achieving a 25% increase in customer satisfaction through timely resolution

• Improved technical support processes, actively contributing to the identification and documentation of 50+ software and hardware defects, enhancing the team's efficiency by 30% CERTIFICATES

Software Testing and Quality Assurance Training, Careerist.com Software Testing with Quality Assurance Fundamentals, Udemy.com JARED NEELY SOFTWARE QA ENGINEER

Fort Walton Beach, FL 32547

937-***-****

ad3hau@r.postjobfree.com

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