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Executive Assistant Customer Service

Location:
Wentzville, MO
Salary:
52000-58000
Posted:
February 08, 2024

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Resume:

TRACIE L. SESSLER Cell: 314-***-**** Email: ad3ha6@r.postjobfree.com

LinkedIn: www.linkedin.com/in/tracie-sessler-34464393/ SPECIALIZED HUMAN RESOURCES & EXECUTIVE SUPPORT SKILL SET: 5+ Years of Proven Experience in HR Management and Support, Office Administration, Customer Service, and Executive Assistant Roles Aspirations to Transfer Vast Employee and Client Service Skills into an HR Position Expert Ability to Handle Complex Employee Relations and Escalated Customer Issues, Providing Guidance and Resolution Passion for Helping Employees through Training, Performance Management, Recruiting and Onboarding Possess a Strong Work Ethic, Attention-to-Detail, Creativity and Follow-Through with a Reputation of High Personal Integrity Proven Experience in Developing and Facilitating Process Improvements as well as Training and Onboarding Initiatives that Foster Employee Engagement Proven Ability to Juggle Multiple Goals and Wear Many Hats, Meeting Time, Resource, and Budget Goals Possess Strong Experience in Supporting Multiple Managers and Executives in Fast-Paced Environments Possess Travel and Calendar Management Skills including Coordinating Meetings, Schedules and Travel Proven Marketing Experience including Social Media Marketing and Content Management Outstanding Stakeholder Engagement and Customer Service Skills with the Ability to Collaborate with All Backgrounds and Organizational Levels Passion for Growth and Culture Development as well as Onboarding New Employees Ability to Work Diligently and Effectively Both In Person and Remotely with Diversely Located Clients and Teams Ability to Maintain Strict Confidentiality of Employee Records and Issues Training in Diversity, Equity and Inclusion as well as Strong Experience in US Immigration Laws and Processes EDUCATION & TRAINING:

Lindenwood University; B.S. in Interdisciplinary Studies Dec. 2024 Expected

Concentrations in HR Management, Business Management, and Psychology SHRM-CP Certification (In Progress) Exam Scheduled for 2024 Achology; Life Coach Certification 2021 to Present Lincoln University; Courses toward a BS in Nursing St. Louis Community College; EMT Certification

PROFESSIONAL EXPERIENCE:

HOUSKA, INC. – Executive Office & HR Assistant 2022 to Present

Serve as Executive Assistant to the CEO and Assistant Office & HR Manager for Houska, Inc. as well as Account Manager for the company’s secondary business, West St. Charles County Properties, LLC.

Measure plot maps and reconcile bank and vendor statements for West St. Charles County Properties,

Assist with H2B visa filing in collaboration with Action Visa, coordinating transportation and accommodation for visa workers, and ensuring compliance with union contracts.

Handle company email correspondence, providing outstanding service for both internal and external customers.

Accurately maintain accounts receivable and payable records using Sage Accounting system.

Oversee management of tax and union records, handle mailings and deposits, and prepare payroll distributions.

Develop and maintain office documents and spreadsheets for organizational use.

Create bilingual communication materials for Spanish-speaking employees.

Conduct post-project cost analysis and implement cost-saving strategies.

Notable Achievements:

o Have innovated and implemented multiple organizational and efficiency enhancements. o Expertly manage employee relations, including conflict resolution and coaching. o Have identified and corrected accounting and payroll errors, resulting in time and cost savings for the company. BLESSINGS BY TLC, LLC & PURE SWEETNESS APIARIES, LLC – Founder 2018 to Present

Established Blessings By TLC to provide contract services for small business owners and Pure Sweetness Apiaries to develop a product line of bee-related goods and services that are distributed and sold at a local retail business and online.

Notable Achievements:

o Founder and Owner of 2 successful and profit generating LLCs. o Obtained and continue to retain a long-term contract with Patch Nation as a client of Blessings by TLC, providing reliable and consistent client support for successful order distribution on their Etsy Store. Tracie L. Sessler (resume continued)

SESSLER HOUSEHOLD – Homeschool Director 2004 to 2019

Homeschooled 4 children across a 12-year period, adhering to educational standards and personalized learning approaches.

Diligently implemented and managed daily educational materials, ensuring compliance with the State of Missouri's educational standards and recording necessary educational hours.

Notable Achievements:

o Actively collaborated in local homeschool co-op groups to facilitate shared learning experiences. o Effectively managed home and finances, achieving a savings of approximately $192K over 15 years and educating children into successful graduation.

SSM HEALTH – Nursing Assistant, St. Mary’s Hospital 2001 to 2004

Assisted patients with daily activities such as bathing, dressing, eating, and using the restroom, regularly checking vital signs like temperature, blood pressure, pulse, and respiration.

Provided assistance during medical procedures, including preparing equipment, helping with patient positioning, and performing tasks like changing dressings or applying bandages under the supervision of a nurse.

Provided emotional support to patients, listening to their concerns, and communicating these to the nursing staff.

Ensured the patient’s environment was clean and hygienic, which includes changing bed linens and keeping rooms tidy.

Accurately documented patient care activities and reporting any significant observations or changes in a patient's condition to the nursing staff.

Notable Achievements:

o Requested by unit leadership to train new clerical employees entering physician's orders. o Became a trained phlebotomist, managing difficult blood draws and/or patients. LEADERSHIP & COMMUNITY INVOLVEMENT:

City of Wentzville, MO; Buy Nothing Facebook Page Administrator 2023 to Present

Initiated and have grown a Buy Nothing Facebook Page from 0 to 2000+ Community Members. Crisis Text Line; Certified Coach & Volunteer 2023 to Present Achology; Member & Life Coach for Mindfulness and Cognitive Behaviors Areas 2021 to Present Local Church Volunteer

North Point High School; Holiday Festival Volunteer TECHNICAL SKILLS & PROGRAMS:

MS Office Suite/MS 365 Sage Payroll Virtual Meeting Platforms (Teams, Zoom, WebEx) Canva ExakTime Payroll/HRIS System Google Translator



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