Desktop Support Systems Analyst

Francis Etang

Systems Analyst

+1-510-***-**** *****.*******@*****.*** Fremont, CA, USA

CAREER OBJECTIVE

Seeking an Information Technology position to contribute to the success of the organization and End User Services by utilizing my previous experiences and strong skills in communication, problem-solving, and technical skills.

EDUCATION

Masters in Computer Science

San Francisco Bay University

2022 – present

Fremont, United States

Master of Computer Applications

SRM University

2013 – 2015

Chennai, India

Bachelors of Engineering

University of Port Harcourt

2005 – 2010

Port Harcourt, Nigeria

PROFESSIONAL EXPERIENCE

System Analyst

ExxonMobil Headquarters

•Diagnose errors in OEM laptops and desktops.

2018 – 2022

Victoria Island, Nigeria

•Raise call logs for OEM parts replacements.

•Inventory Management

•Deploy, Move, and Change Systems

•System, Application, and Network Support

•Installation, and troubleshooting of Apps for various departments (SCCM) Data Analyst

Sahara Group HQ / Ikeja Electric

•Desktop support

11/2017 – 08/2018

Ikeja, Nigeria

•Data Analysis, Documentation, and Reports

Desktop Support Graduate Intern

Ecobank Headquarters

•Desktop support - Tier 2

08/2017 – 10/2017

Victoria Island, Nigeria

•Diagnose errors in OEM laptops and desktops

•Deploy, Move, Change Systems

•System, Application, and Network Support

•Installation, and troubleshooting of Software Apps

Contact this candidate