VICTORIA

HURDLE

***K KILBRIDE COURT 443-***-**** ad3h8s@r.postjobfree.com

Skills Summary

Business owner and past Client Care Representative that scheduled appointments and provided clients with friendliness, patience, and compassion.

Education

High School Diploma 1982 / Institute of Notre Dame

Attended the Business course throughout high school career

Experience

Self Employed

Business Owner of American Girls Cleaning

Own and operate American Girls Cleaning, January 2001-present

-Responsible for excellent client communication, scheduling commercial and residential appointments, cleaning the scheduled appointments in an efficient, yet thorough manner, and ensuring the correct method of payment to employees.

Abbey Animal Hospital, May 1996- December 2002

-Client Care Representative and Office Manager

-Responsible for building a positive and educational approach to scheduling patient appointments, performing inventory for the entire hospital, communicating effectively with veterinarians and support staff to appropriately fill medications, collect payment, and answer any client concerns.

-Responsible for providing clients with compassion and empathy during the euthanasia process of collecting payment, assisting with memory keepsakes, and ensuring their end-of-life appointment is smooth. Ensured clients did not feel rushed or have questions