Janeen English

Objective:

To obtain a position in a professional setting that will allow me to utilize my education and employment experience.

Education:

Brown Mackie College 2009

Murray State University 2003-2006.

Butler High School, Graduated in 2003.

Achievements:

Field commander 2002-2003

Honor roll student

Perfect Attendance

Black Achievers

Whitney M. Young Scholarship Program

A member of KMEA(Kentucky Music Education Association)

Employment:

Providing various Warehouse Duties on a temporary basis

Louisville, KY area, 2014-Present

Commonwealth of Kentucky, Family Support Specialist/Secretary.

Louisville, KY June 2006-2014

Under direct supervision, interviews clients for basic programs, completes appropriate forms and gathers required documentation to make eligibility determinations.

Participates in formal training to learn various public assistance program requirements, forms, policies and procedures. Learns to operate computer terminals to verify client information and to calculate program benefits. Communicates agency mission and explains services offered. Learns to identify resources and make appropriate referrals. Provides supportive services. Explains work requirements and encourages the exploration of work opportunities. Tracks processing deadlines for timely re-determinations and case hearings. Prepares and maintains case records. Assists in responding to requests from clients, government officials, absent parents and agency staff. Monitors payment and identifies cases in which the payer is delinquent with payments. Maintains case information in the child support system and determines the proper distribution of child support, collections receive by the department. Initiates inquiries to governmental agencies, previous employers, landlords to locate absent parents.

Secretary duties: Receives, organizes, edits, corrects or enters various data via keyboarding. Maintains files, logs, manuals or other documents. Prepares documents for filing, storage, data entry or other processing. Drafts or prepares correspondence, detailed forms, reports or other materials. Designs forms, surveys, questionnaires or

other documents unique to agency's mission. Has the authority to make decisions based upon well-defined rules, regulations, methods or procedures for the processing of documents and may communicate these decisions to others. Sells tickets and/or balances receipts. Answers inquiries and provides detailed information on office inquiries in person, by telephone or by electronic mail. Checks, maintains or prepares records such as financial documents, office payroll, time and attendance, travel vouchers or related documents. Prepares daily, monthly or annual records or reports. Operates personal computers, office machines or other office equipment. Applies an agency's methods, procedures, rules or regulations to accomplish agency goals or objectives. Orders office supplies and/or maintains inventory of equipment, furniture or other items. Provides training to new employees. Distributes incoming mail or other incoming material to office staff or prepares outgoing mail or parcels. Schedules appointments or meetings for managers or supervisors.

Metro Security June 6, 2009 to December 13, 2009

Provides a safe and professional position at the Rite Aid Store.

Brantley Cleaning Images, Environmental Specialist,

Louisville, KY, Feb 2006-June 2006

Provides a full range of environmental and hospitality services which includes cleaning and sanitation of environments through routine cleaning, straightening and freshen, supply stocking, equipment cleaning, floor/wall cleaning, transport of equipment, records and furnishings; trash removal and biohazardous waste.

Diamond Security Services, Dispatcher (Metro Hall)

Louisville, KY, June 2005-Jan 2007

Uses a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures.

McDonalds Restaurant, Cashier,

Louisville, KY, Feb 2003-Jan 2007

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.

Maintain an awareness of all promotions and advertisements.

Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.

Communicate customer requests to management.

Enter all media from register into the tally program.

Maintain orderly appearance of register area and supplies stocked.

Any other tasks as assigned from time to time by any manager.

Contact this candidate