Data Entry Service Specialist

Objective

Customer oriented patient service specialist who thrives under pressure and goes above and beyond to create an unforgettable patient experience. Highly effective at anticipating and accommodating patient needs.

Friendly, punctual, and enthusiastic team player.

Experience

Select Physical Therapy 2015-present

Patient registration/data entry

Third party Insurance verification

Answering phone calls and assisting patients with scheduling

Obtaining referrals and authorizations

Reconciling payments at EOD

Handling of Medical Record requests

Posting Charges daily

Copay collections

Maintaining relationships with referral sources

Runs and works multiple reports a week for regional and center managers

Works weekly report to ensure payment to the clinic on outstanding accounts

Trains new front desk staff

Native Foods Café 2011-2014

Consistently provided professional, friendly, and engaging service.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Addressed guest complaints with kitchen staff and served replacement menu items quickly.

Inventoried and restocked items throughout day.

Made sure the food was at proper temperature in the kitchen.

Opened and closed restaurant, including setting up and cleaning tables and chairs, prepping condiments, sweeping and mopping, writing daily specials, and completing an end of the night inventory on certain items.

Encouraged employees to upsell by offering sides, drinks, and dessert.

Skills

Committed team player

Courteous, professional demeanor

Bilingual (English/Spanish)

Handles pressure and high stress level situations well

Ability to multitask

Able to anticipate patient needs

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