JOYCE

NEVAREZ

ad3h5m@r.postjobfree.com

609-***-****

Brick, NJ, NJ 08723

Bold Profile

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

PROFESSIONAL SUMMARY

Received Award of Excellence from Renewal by Andersen in 2021 for outstanding efforts and raising expectations with my performance, passion, and dedication.

ACCOMPLISHMENTS

Renewal By Andersen - Assistant Manager - Administrative & Measure Tech Department

Cranford, NJ • 05/2017 - 12/2023

WORK HISTORY

Supervised day-to-day operations to meet performance, quality and service expectations.

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Improved customer satisfaction by addressing and resolving complaints promptly.

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Closely monitored on hold metrics to ensure revenue pipeline remained below $4M to aid in enhancing monthly installation revenue targets.

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Streamlined operations for increased efficiency, implementing new processes and procedures.

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Developed strong working relationships with staff, fostering a positive work environment.

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• Identified areas of strategic improvement to increase productivity. Conducted employee performance evaluations, providing constructive feedback for growth and development.

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Implemented staff training programs, enhancing product knowledge and improving customer service skills.

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Collaborated with management team to develop strategic plans for business growth and improvement.

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Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

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Promoted teamwork within workplace by encouraging collaboration among staff members on various project tasks.

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Helped with planning schedules and delegating assignments to meet coverage and service demands.

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• Mentored team members to enhance professional development and SKILLS

• Staff Supervision

• Orientation and Training

• Attention to Detail

• Problem-Solving Abilities

• Customer Service

• Schedule Management

• Team Building

• Organizational Skills

• Effective Communication

• Time Management

Kennesaw State University

Online • 01/2024

Professional Development:

Six Sigma Yellow Belt

Rutgers University

New Brunswick, NJ • 05/2013

Bachelor of Arts: Psychology and

History

EDUCATION

Suspenders Restaurant and Pub - Bartender/Server/Hostess Union, NJ • 08/2013 - 05/2018

Tashmoo Restaurant and Bar - Bartender/Server

Morristown, NJ • 03/2011 - 03/2014

Legal Sea Foods - Bartender/Server/Hostess

3 Locations Across East Coast • 07/2007 - 03/2011

accountability in workplace.

Managed and maintained various forms of social media and marketing for restaurant.

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Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

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Continuously updated knowledge of industry trends, introducing new cocktails and techniques to menu.

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Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

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Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.

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Served high customer volumes during special events, nights, and weekends.

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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

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• Aided management with staff scheduling.

Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

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Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.

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Served high customer volumes during special events, nights, and weekends.

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Work and/or personal references can be provided upon request. REFERENCES

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