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Customer Service Manager

Location:
Riverdale, GA
Posted:
February 09, 2024

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Resume:

Andrew Dove

**** ***** **

Riverdale, GA *****

678-***-****

ad3h5a@r.postjobfree.com

Career Focus

Highly motivated Professional with extensive customer service, management, Military, and truck driving experience.

Skill Summary

· More then 6 Years of Military Experience

· Excellent Customer Service Skills

· Excellent presentation and a pleasant manner

· Exceptional ability to work both independently and as a team player

· More than 10 years of Management Experience

· Extensive training in hiring, supervising, scheduling and training drivers and warehouse personel

· Excellent communications and negotiation skills

· The ability to work under pressure

· Remarkable ability to work in a fast pace environment

. More than 16 years in truck driving experience with class B license

Accomplishments

· Forklift Certification

· Forklift Trainer

· Elected Delivery Service Manager and Warehouse Manager

. CDL training and school through Blue Circle Ready Mix

Professional Experience

December 2015-current Argos USA

. Batching and dispatching concrete drivers to various job sites to deliver concrete.

. Maintain all delivery tickets and filed them away.

. Managed drivers and all end of day reports.

May 2002- December 2014 ABC Supply

Delivery Service Manager

•Verifying delivery order paperwork is complete and accurate

•Scheduling, planning, coordinating and optimizing truck routes for drivers

•Maintaining contact with customers regarding delivery/pickup status

•Scheduling product for delivery and pickup

• Maintaining contact with customers regarding delivery/pickup status

•Hiring, supervising, scheduling and training drivers

•Assisting in accident and/or damage investigations and claims

•Ensuring compliance with all DOT regulations and requirements

•Scheduling routine and/or required vehicle maintenance

August 2000-April 2002 Ryder Logistics

Installation Tech

•Responsible for installing Xerox copiers for customers

•Educated and Train Customers on copiers

•Picked up and deliver copiers

March 1997-August 2000 Blue Circle

Dispatcher/Ready Mix Driver

•Perform pre-trip vehicle safety inspection & check fluid levels daily

•Receive delivery instruction, have truck loaded at Batch Plant & obtain delivery ticket

•Maintaining contact with customers regarding delivery/pickup status

•Inspect job site upon arrival & unload material

•Take customer order changes in field

•Responsible for cleaning outside of vehicle & removing concrete buildup inside of drum

May 1996-May 1997 Leviton Manufactoring

Warehouse Worker

•Receive and store incoming items

•Maintain orderly storage of all Items

•Performed General Warehouse duties

May 1993-May 1996 Wellman Inc.

Warehouse Worker

•Manufactured and spun yarn

•Maintained a quality controlled environment

May 1998-May 1993 US Military (Army)

Cargo Specialist/Soldier

•Load and Unload incoming and outgoing planes, ships, trucks, and trains

•Prepare for operations

•Squad leader

Education

1989 AIT Military Job Training Ft. Eustis, VA

88H Cargo Specialist

1988 Basic Training US Army Ft. McCellan, AL

1988 Charles Lincoln Harper HS Atlanta, Ga

Keyword

Professional Worker, Management



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