DE’VONNA GLOVER

Software QA Engineer

Location: Lynwood, IL 60411

E-mail: ad3h53@r.postjobfree.com

Cell: 312-***-****

LinkedIn

SUMMARY

Software QA Engineer Manual QA Tester Proofreader Problem Solver

Technically trained Software QA Engineer experienced in manual testing and finding bugs to check software assurance products

Proficient in all types of testing, including: Functional, UI, smoke, and Regression testing

Deep understanding of SDLC testing methodologies, processes, and documentation

Excellent communication skills, able to interact effectively with project team members, clients, stakeholders, and the development team

Platforms: macOS, Windows, Linux, iOS, Android

Browsers: Chrome, Safari, Firefox, Opera

Web testing: Chrome DevTools, BrowserStack

Mobile testing: Android Studio, Xcode, ADB, UNIX

Bug tracking: Jira

Test management: TestRail

API testing: REST API, Postman, Charles Proxy

Database: MySQL

EXPERIENCE

Software QA Engineer April 2023-Oct 2023

Neck.App Internship Lynwood, IL

●Conducted Functional, UI, Regression, and Smoke testing on mobile and web platforms, resulting in a 20% reduction in critical defects in the final product

●Wrote and executed test cases against requirements using TestRail, streamlining the testing process and achieving an increase in test case coverage

●Reported defects in Jira and monitored defect status until resolution, contributing to a faster defect resolution

●Verified and validated issues fixed by developers, ensuring that resolved issues met quality standards

●Conducted compatibility testing on a variety of devices and platforms using BrowserStack, guaranteeing cross-device and cross-platform compatibility

●Interacted closely with development and product management teams to resolve technical issues, resulting in a reduction in post-release hotfixes

Tier 3 Central Scheduler Nov 2021 – May 2022

Community Health Center Munster, IN

●Ensured accurate and complete patient information was captured and maintained in the hospital system, supporting efficient data, billing and patient care

●Scheduled procedures according to the availability of various departments, prioritizing patient needs and ensuring efficient use of resources

●Communicated effectively with hospital departments to maintain up-to-date schedules and manage changes

●Reviewed and verified schedules for accuracy, ensuring that all necessary information was included

●Troubleshoot scheduling issues and developed solutions to minimize disruption to patient care

●Scheduled appointments for: Breast Exams, CT Scans, MRI’s, Bone Density Tests, Ultrasounds, X-rays…

●Received HIPPA and OSHA training

The Completed Quality Assurance Course, Careerist.com

Software Testing with Quality Assurance Fundamentals, Udemy.com

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