ALICIA CORDONA
******.*********@*****.*** 786-***-**** Dallas, TX 75220
Summary
Successful sales professional with 10+ years experience in large-scale food and retail environme
Implement cost control meas bottom
line performance through P&L, merchandising,
initiatives
res to ensure operations remain within company targets. Max
if management itory management
Skills
* Process Monitoring and Improvement * Project Management
Training and Mentoring * Operations Management
» Complex Problem-Solving * Staff Management
* Goal-Oriented * Inventory Control
+ Business Administration
Experience
Act-On Dallas, TX Directed and supervised team of 15 employees in daily
Supervisor operations.
08/2014 - 10/2023 Maintained accurate records of employee performance,
attendance, leave requests, and disciplinary actions.
Resolved customer complaints in a timely manner while
ensuring customer satisfaction.
Recruited, hired, trained, mentored, coached, evaluated, and
terminated staff as necessary.
Performed monthly inventory checks to ensure sufficient
stock levels for all products.
Conducted weekly meetings with team members to
discuss upcoming tasks and project deadlines.
Siteforce@Amazon Coppell, TX
Developed and implemented strategies to increase
Manager/Shift Supervisor customer satisfaction and loyalty.
02/2011 - 07/2014 « Report, check areas and discuss areas for room for
improvement
Container Store Carrollton, TX Directed and supervised team of 15 employees in daily
Supervisor operations.
09/2009 - 01/2010 Quality Control
Training emp. in Order pulling
Education and Training
Northwestern College North Chicago, IL
Buss & Economic, Management