J. Michael Massingale

**** **** ***** **** · Lewisville, TX 75077

940-***-**** ·

ad3h3a@r.postjobfree.com

Material Damage Desk Appraiser Auditor Management

Top performing professional with 20+years experience in planning, organizing, directing, and evaluating high-volume Claims material damage operation processes. Dynamic self-motivated team player and leader with an unparallel work ethic and track record of meeting aggressive goals for increasing market share, revenues, and client base. Strong relationship builder, highly capable of partnering with clients, collision centers,vendors, staff, and administration. Highly organized and detail oriented, with proven strengths in prioritizing and managing multiple tasks within a company. Proven ability to Audit and write sound estimates and work with collision centers for closure along with sound Audit estimate reviews of Independent & direct repair shop appraisers and an emphasis on quality customer service and proper negotiation skills.

Supreme Customer Service · DRP Facility Audit · Loss/Prevention Control · Inventory Control

Policy/Procedure Knowledge · Appraisal/Claims Management · CCC Audatex Mitchell Training/Development · Total Quality

Career Achievements

Continuously over 6 years exceeded expectaions as a performance reviewer for auto, property, subrogation, independnt appraisers and direct repair shop appraisers.

Mentored and developed Appraisers to the next level and achieved a level of acceptance regarding proper procedure in the development of Direct Repair Shops and Independent Appraisers in Eighteen and Sixteen state regions and received three time quarterly awards.

Received 3 “At a Boy Above and Beyond” awards in material damage management.

Received Regional award for Direct Repair Territory Manager.

Handled customer satisfaction and proper claims dispute, which resulted in 11 Production and Quality awards, and 11 Commitment to Excellence awards.

*** Professional Experience***

Root Insurance, july 2020-present

MD DESK APPRAUSER III

WRITE PHOTO ESTIMATES & SUPPLEMENTS, REVIEW IA ESTIMATES,RENTAL,

W9’S, AND COMPLETE PAYMENTS ALONG WITH RUNNING TOTAL LOSS EVALUATIONS.

Kemper Insurance, november 19th, 2018 to JUNE 20th 2020

MD desk appraiser auditor of drp, non-drp shops and independent appraisers.

Complete sound audits with precise corrections on multiple source part resources.

write estimates, supplements and run total loss evaluations and negotiate salvage.

write total loss estimates and estimates off photos and apps.

train new employees to exceed expectations in volumn, quailty, and customer service.

Accc Insurance, Bedford tx 76021 May 1st,2015-June 26th,2018

MD appraiser Supervisor

Management of a team of staff appraisers in Arizona and staff appraisers in Dallas, Texas along with the management of Independent Appraiser. I completed audits on Staff appraisers daily and monthly with semi annual and yearly performance evaluations while completing daily audits.

Desk Adjuster and Subrogation reviews along with diminished value completions and salvage negotiation for final settlements. Crash Data Retrieval was a new part of my managerial responsibilities and was available when called upon to assist the Claims Department for liability assistance and coverages. Minimize loss ratio was the goal.

Hallmark Insurance Plano, TX 75024 April 18,2011-April 30th, 2015

Desk Appraiser Auditor Performance Estimate Desk Reviewer

Managing Desk with sound complete audits over 16 plus states of Independent Appraisers.

Completed estimates off Pictures by Repair shops and Subrogation & property audit resolution.

Trained the Claims Department on the Dispatch and Audit system for their level of authority reviews.

Completed Evaluations of Total losses on reviews for proper Conditioning and Options.

Filled in Temporary twice in the Claims Dept handling claims when they were low on staffing and handled settlements of auto and property damage.

Trained new Review Desk Auditors and assisted the Vice President with interviews.

Safe Auto Insurance Columbus,, OH July 22, 2009 to July 1, 2010

Auto Adjuster/Appraiser-Independent

Residential appraiser, which handled field appraisals of automobiles.

Reviewed specific claim assignments for special needs such as scene investigations, measurements, and obtaining chemical samples when needed.

Set appointments with customers and explained the entire process, while completing follow-ups for additional supplements that arose.

Nationwide Insurance Richardson, TX October 15, 2007- July 21, 2009

Master Claims MD Representative/Appraiser

Managed a territory of customers and shops, which wrote appraisals.

Responsibilities included reviewing coverage’s and liabilities and ensuring they were in tact, writing estimates on automobiles, supervising rental control and issuing checks to customers and shops.

Set appointments with customers and explained entire process to them, while completing

follow-ups when additional supplements arose.

Liberty Mutual Insurance Irving, TX May 24 2004-June 15, 2007

Claims Supervisor May 24-2004- July 5, 2006

Supervisor for First party, then Third Party of a team of five Adjusters.

Oversaw monitoring, training, development, and evaluation of each member.

Trained employees on interpretation of coverage’s and estimates, rental control, negotiation, file management, customer contact, recorded statement process, scene investigation process, and preparation for Subrogation and Mediation.

Desk Auditor of Independent Appraisers and Appraisal Writer July 6, 2006-June 15, 2007

Managing Desk with sound completed audits over 18 plus states of Independent Appraisers on over 200 direct repair shop liaisons and 150 independent appraisers and wrote estimates off shop estimates in remote areas with pictures and completed supplements off independent appraiser estimates with needed.

Completed audits of Auto, property, and homeowner’s and subrogation.

Progressive Arlington, Tx March 17, 1997 –February 13, 2004

Direct Repair Shop Territory Appraiser Manager/Reinspector/Claims Representative

Oversaw 6 to 12 direct repair program shops in a territory for quality and compliance while doing evaluations, handling rental and supplemental control and following up with customer’s status.

Handled First and Third party claims for liability along with body injury claims and property settlements.

Moved into a field position as an appraiser writing estimates, completing scene investigations, ordered police reports, took statements, and dispatched outside adjusters.

Education:

Bachelor of Science-Mass Communications, Illinois State University, Normal, IL

Associate of Arts-Business and Data Processing, Belleville Area College, Belleville, IL

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