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Pharmacy Technician Customer Service

Location:
Waldorf, MD
Salary:
50,000
Posted:
February 09, 2024

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Resume:

Jada Henderson

Travel Pharmacy Tech

***** ********* **, *******, *****

240-***-****

ad3h2h@r.postjobfree.com

I am currently a Certified Lead Pharmacy Technician at CVS in Brandywine, Maryland. Within my first year I became certified and moved up to inventory specialist. In the next 4 months I was promoted as the lead technician. Employment history

Jul, 2021 - Present

Certified Lead Pharmacy Technician

CVS at Brandywine Maryland

Implement and enforce standard operating procedures for pharmacy technicians to ensure consistent and accurate medication dispensing. Supervise the daily operations of the pharmacy department, including inventory management, scheduling, and workflow coordination. Collaborate with the pharmacy manager to develop strategies to improve the overall patient experience and increase customer satisfaction. Provide ongoing coaching and mentoring to pharmacy technicians to enhance their technical skills and ensure high-quality customer service. Train and mentor new pharmacy technicians to ensure they are proficient in medication dispensing and knowledgeable about industry regulations.

Assist in the development of performance metrics and goals for the pharmacy department to track and improve operational efficiency and customer satisfaction.

Manage and optimize the pharmacy inventory to reduce waste and ensure availability of essential medications. Helps health care providers and patients by greeting them in person and by phone. Education

Jan, 2023 - Present

radiology

College of Southern Maryland at La Plata

I am currently an online student at CSM which allows me to have a flexible schedule for work. I am currently in school for Radiology and is due to graduate in 2027.

Skills

Inventory Management Coaching and Mentoring

Workflow Coordination Operational Efficiency

Pharmacy Inventory Optimization customer service

Healthcare Communication Medication Dispensing

Skills

Patient Care Customer Service

References

Nemila Devkota

ad3h2h@r.postjobfree.com 919-***-****

CVS



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