Customer Service Representative

James Egins Jr

+1-240-***-**** ********@*****.*** Laurel, MD 20724

Summary

Customer Service and Revenue Analyst professional excelling at customer satisfaction and accurate analyzation of billing data within a deadline driven environment.

Work experience

HUD/GSE Collections & Modifications Specialist

AmeriNat - Windsor Mill, MD June 2022 to Present

Handling high-volume of collection calls while providing debt resolution options and processing check-by-phone requests. Access customer's ability to make and maintain monthly payments. Assist in helping borrower's Home Assistance Fund(HAF) records are sent and received from the State's HAF departments.

Driver

Driver

Uber - Laurel, MD November 2019 to Present

Driving passengers from pickup points to their destination in a safe, friendly and reliable manner. Upholding all safety regulations and abiding by company policies.

Revenue Analyst

Revenue Analyst

Excelon Holdings - Washington, DC September 2006 to October 2019

Regularly analyze and reconcile utility bills/invoices for accuracy, including holiday lights, residential, large power, collective accounts, and government accounts.

Troubleshoot billing system and irregularities using Customer Relationship Management(CRM), Systems, Applications in Data Processing(SAP), and Oracle.

Sales Cruise Consultant

Sales Cruise Consultant

The Cruise Web - Calverton, MD July 2005 to June 2006

Consulted individuals interested in cruise vacation, including qualifying them to determine the best fit for personalized travel.

Maintain clients reservations for accuracy and new promotions and discounts.

Customer Service to maintain client satisfaction right through post-trip.

Customer Service Representative

Customer Service Representative

TXU Energy - Irving, TX April 2004 to April 2005

Part of a SWAT team, involved with help starting a call center in the Philippines, helping to train new

CSR's to handle incoming calls from US customers.

Handled incoming customer inquiries regarding service, bills, outages and complaints with speed and accuracy.

Ensured all Public Service Commission(PSC) rules and regulations were adhered to during each

customer interaction.

Education

High school or equivalent in Political Science

Skills

Customer Service

SAP

Cold calling

Sales Support

Fast learner

CSR

Call Center

Data entry

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