**** * ******* *** ***. ***

Chicago IL *****

787-***-****

ad3grz@r.postjobfree.com

Objective

Experienced general manager in a successful and established business seeks a challenging management position to apply lean management, problem-solving, continuous improvement, operations management and process improvement skills to oversee a team of professionals in a thriving industry.

Experience

Trump Tower/ Terrace 16 Restaurant Restaurant Manager 4/2023-Present

Exceeding all Guest Service Standards for a Fine Dining Restaurant

Training staff on Steps to Service

In charge of creating a properly-run work environment that prioritizes the safety and cleanliness of the premises, respects the staff, and ensures that all interactions are conducted professionally and ethically.

Overseeing the daily food and beverage operations and activities.

Improves overall operations including food quality, quality controls, employee morale and overall profitability.

Reduced and controlled expenses to surpass revenue goals.

Maintains a high productivity level in both the kitchen and front of house.

Leads recruitment, development, and management of performance evaluations. Chicago Winery-Seasonal Sr. Events Manager 11/2022-4/2023

Responsible for planning, promoting, and ensuring the smooth running of an event schedule and individual events.

Responsible for organizing corporate or private events for companies or individuals. Narmer Consulting Group Director of Operations 2020 – 9/2022

Planning and monitoring the day to day running of business to ensure smooth progress

Liaising with Superior to make decisions for operations activities and set strategic goals.

Supervisor staff from different departments, providing training and constructive feedback.

Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements.

Collage Restaurant and Banquet Hall, Manati, Puerto Rico 2013-2020 Assistant Food and Beverage Manager

Manage Financial transactions and POS Systems for daily operations

Manage subordinate Managers and Supervisors, manage various personal functions including payroll, hiring, training, disciplinary actions, grievances, and promotions. Arborio Ristorante, Dorado PR General Manager 2000-2013

Developing key performance goals and managing the performance of staff

Creating and implementing strategies for business growth

Hiring, training staff for goal performance and accuracy Education

American University Puerto Rico BBA 2008

Universidad Interamericana de Puerto Rico MBA/Tourism (in process) 2020 Skills

Quick Learner Responsible

Excellent interpersonal relations Gold Director

Skilled with Customers Professional

Customer Assistance

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