Customer Service Representative

WINNY ODAN

*********@*****.*** - 469-***-****

OBJECTIVE/SUMMARY Efficient and result-driven professional, demonstrating solid interpersonal communication and problem-solving skills. Adept at providing exemplary customer service, trouble shooting and focused on achieving company goals and objectives. Well-rounded customer service professional competent in organizing deliveries, dispatching duties and resolving customers' concerns. Detailed oriented, responsive and adaptable to changing conditions. Passionate about building sustainable customer service relationships, driving brand loyalty, and increasing customer engagement. PROFESSIONAL EXPERIENCE

January 2021- September 2023

Customer Service Representative, DOZIDOX GLOBAL LLC- DALLAS TX

• Handle incoming calls effectively addressing customer inquiries.

• Resolving any issues on customer concerns in a timely manner.

• Processing customer orders and tracking product availability.

• Ensure all freight loads are packaged accurately and shipped in time.

• Assisting with dispatching duties to ensure all customers receive the care and attention deserved.

Customer Service Representative, KINGZ INTERNATIONAL LOGISTICS –DALLAS TX October 2019 – December 2020

• Responded to telephone inquiries following standard operating procedures.

• Assisted customers with product information responded resulting in improved understanding and customer loyalty.

• Processed customer payments and returns.

Live Chat Service Agent, FIRST BANK NIGERIA.

May 2011 – April 2017

• Handled inbound message queries from clients via the live chat platform.

• Assisted customers with account queries, billing issues, payments.

• Aimed to solve any problem that may arise, by responding to messages promptly.

• Answered customer questions promptly and if the inquiries are more complex, update them with feedback and anticipated wait time.

• Documented written chats and the results categorized as problem solved and query escalated to call center department.

EDUCATION

BA International studies and diplomacy

Benson Idahosa University 2009

SKILLS

Exceptional Communication Skills

Service Focused Attitude

Call Documentation

Problem Solving

Adaptability

Data Entry

Active Listening

Solving Customer Concerns

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