Shonetta Jackson

**** ***** **

Denver, CO *****

303-***-****

Qualifications:

• Windows 95 • Data Entry

• Microsoft Word • Internet

• Excel • 10-Key by touch

• Oracle • Type 30-35 WPM

• Outlook

• Accounts Payable • Customer Service

• Accounts Receivable

Certified Nursing Assistant 07-06 to current

Customer Service Rep

United Airlines 10-22 to 07-23

Assist passengers with flight reservations, ticketing for domestic and international customers in our lobbies, work in areas such as the ticket counter, baggage services, greet passengers.

Provide efficient service during all aspects of the rental car experience, verification and documentation of driver information and vehicle information, performs all responsibilities with focus on the needs of the customer.

Customer Service Rep

Enterprise 07-21 to 01-23

Provide efficient service during all aspects of the rental car experience, verification and documentation of driver information and vehicle information, performs all responsibilities with focus on the needs of the custom

Patient Access Liaison

UCHealth 09-18 to 09-22

Register and schedule patients, update patient account information, document and route patient charts accurately, verify insurance, serve as the information center for patients, physicians, and staff, consistently meet call quality standards.

Customer Service Rep

ADT 06-02 to 06-12

Dispatch the Police, Fire, and Customer to location of alarm site, answer billing questions, post customer payments to their account, research misapplied payments, work NSF's in Carms and Informix, meet deadlines and make sure reconciliation is to a zero balance for month end, research why customers have credit balance on active and cancelled accounts.

Receptionist

Talent Tree 04-01 to 04-02

Answer multi-phone lines, take messages, create work orders for things that need to be fixed, assign work orders, dispatch, file, make copies, give out long distant codes, assign cars,

count money, make money orders, keep an accurate count on my drawer.

Education:

Emily Griffith Opportunity School:

• Accounting One • Keyboarding

• Accounting Two • Career Focus

• Excel • Office Procedures

• Data Entry • Computer Fundamentals

• 10-Key by touch • Customer Service

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