Customer Service Specialist

**** * **** ** ******, IL ***** 708-***-**** ad3gnw@r.postjobfree.com

PAULINA OLIVARES

Experience

ATI Physical Therapy, Patient Service Specialist/Sr. Central Scheduling Agent- Bolingbrook, IL 2020- Present

Answering phone calls, checking patients in to the clinic, explanation of insurance benefits, training new hires, actively participating in daily reporting & quality assurance, ensuring work assignments are distributed and escalations are taken care of as needed, maintaining department standards with a strong focus on customer service.

CHANEL Beauty Advisor- Chicago, IL 2018-2019

Set and achieve sales goals with customer service approach, provide honest and confident feedback to customers about products, seek product knowledge to build expertise, build lasting relationships with clients, work with the team to keep counter/department ready for business.

Business Manager/Beauty Advisor- Chicago, IL 2013-2018

Assisting clients with inquiries, new hire training, review and analyze business performance of daily, weekly, monthly, seasonal and annual sales results, participate in physical inventory.

Education

Moraine Valley Community College- 2012-2015

Argo Community High School-2004-2008

Skills

Spanish (fluent) communication, creative thinking skills, writing skills, Microsoft Office

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