Wendellette Solomon

Fairburn, GA *****

ad3gni@r.postjobfree.com

+1-770-***-****

Professional customer service associate who goes above and beyond basic administrative tasks and takes on multiple

projects at once. Excellent work ethic and strength in boosting company morale. Offering excellent communication and

computer skills. Meets deadlines and works well in a high-energy environment. Willing to relocate: Anywhere

Work Experience

Housewife

Home - Fairburn, GA

April 2018 to Present

Managing family's home—housekeeping, which included but was not limited to caring for my husband and grandchildren; cleaning and maintaining the home; buying, cooking, and storing food as well as traveling, booking, and making reservations for flights, hotels, and car rentals. Remote Customer Service Representative

AMAZON - Fairburn, GA

October 2016 to May 2018

Responsible for preventing issues, resolving queries, and delighting my customers. Acted as the first point of contact for customers by answering their requests through phone, chat, and/ or email-which

included everything from order and product questions to payment matters and website guidance. Responsible for using a variety of tools to navigate, research, and review solutions, and communicated effectively with customers

Responsible for working in a multitasked high-energy environment as well as rotating shifts. Medical

Home - Fairburn, GA

December 2015 to October 2016

Medical / Surgery

Assistant Director/Administrative

DOMINION CHILDREN'S ACADEMY - Columbus, GA

August 2012 to December 2015

Managed office supplies, vendors, organization, and upkeep. Directed guests and routed deliveries and courier services. Composed and drafted all outgoing correspondence and reports for the director and CEO. Administered medication and minor first aid to sick and injured students. Produced monthly reports using advanced Excel spreadsheet functions. Organized forms, made photocopies, filed records, and prepared correspondence and reports. Added new material to file records and created new records. Receptionist

TAYLOR FUNERAL HOME - Phenix City, AL

April 2012 to April 2013

• Processed cash and credit payments rapidly and accurately.

• Proofread obituaries, funeral programs, and claims forms.

• Communicated with insurance companies to secure death benefits for the families of the deceased.

• Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.

• Drafted and published obituaries on behalf of families served.

• Acted as a liaison between hospitals, physicians, the county coroner, newspapers, and members of the clergy.

Clerical Associate

MAXIMUS / RANDSTAD STAFFING - Columbus, GA

May 2010 to July 2012

1. Automated Door Ways/Glass Company - Scheduled all contractors and materials deliveries, oversaw daily office operations for a staff of 8 employees, and assisted the operations group with warranty service repairs.

2. Direct Optical - Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies, and reconciliations, as well as processed accounts receivable and accounts payable. Office Manager

DIVERSIFIED MAINTENANCE SERVICES, JOINT VENTURE - Fort Benning South, GA January 2009 to September 2010

1. RAMIREZ PROFESSIONAL PAINTING, INC., Fort Benning, GA, 06/2006-08/2008 2. THOMAS BRAND SIDING., Fort Benning, GA, 11/2003-10/2006

• Processed accounts receivable, accounts payable, employee payroll, certified payroll, and calculated time sheets.

• Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.

• Communicated with customers to identify and resolve outstanding payments.

• Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.

• Matched purchase orders with invoices and recorded the necessary information.

• Completed and mailed bills, contracts, policies, invoices, and checks.

• Answered and managed incoming and outgoing calls while recording accurate messages. Medical Claims Processor - Tier II

THE CIGNA GROUP - Atlanta, GA

July 2000 to August 2003

• Precisely evaluated and verified benefits and eligibility.

• Interacted with providers and other medical professionals regarding billing and documentation policies, procedures, and regulations.

• Researched CPT and ICD9 coding discrepancies for compliance and reimbursement accuracy.

• Maintained strict patient and physician confidentiality.

• Processed office visits, ancillary, COB (Coordinating of Benefits), Medicare/Medicaid, Worker's Compensation, Hospital, Mental Illness, and DME(Durable Medical Equipment) claims.

• Responsible for maintaining productivity and meeting quality guidelines. Senior New Business Specialist

American Family Life Insurance- AFLAC - Columbus, GA March 1993 to July 2000

• Responsible for processing Senior Life Products, which included but was not limited to honoring, denying, and pending an application based on the information submitted for review.

• Responsible for communicating with the potential insured, physicians, nurses, and agents regarding the application status and policy provision.

• Responsible for verifying all submitted documentation and verification of policy provisions.

• Responsible for translating CPT4 and ICD9 codes as well as generating MIB audits and DMV reports to be forwarded to the Senior Underwriters when needed.

• Responsible for Data Entry and maintaining productivity that met quality guidelines. Education

Associate's degree in Business Management

Dorothea B. Lane Secretarial School - Wilmington, DE July 1986 to December 1989

Skills

• Customer service, Computer literacy, Communication skills, Time management, Documentation review, Leadership

• ICD-9

• Proofreading

• Accounts Receivable

• HIPAA

• QuickBooks

• CPT Coding

• Microsoft Outlook

• Payroll

• Data Entry

• Insurance Verification

Certifications and Licenses

CPR Certification

Contact this candidate