Amit Gandhi.

Location: Zip: *****. Cell: 562-***-****. Email: ad3gm0@r.postjobfree.com US Citizen: Yes, Availability: 1-2 weeks Related Education:

● Associate Degree in Hardware & Networking from Jetking School of Electronics Technology,India.

● Novell education of standard course for intranet ware 4.11 with advanced administration, Network configuration, designing, installation & implementation.

● Web Page Designing in H.T.M.L., D.H.T.M.L.

ITSM - ServiceNow,BMC Remedy, Cherewell & Inventory management in Smartsheet.com Database: Microsoft SQL Server database products 2012-16,Management studio 2018.Also, edit updatables data base & Registry.

Skills & Routine Functions: -

● Strong skills in working with Outlook, Windows 11, Microsoft Office 2016 professional/ 365 suite, Active Directory management,SharePoint, & Cloud-based environments.

● Installation of Consolidated Mobile system(CMS) of SAP,Microsoft SQL produts,Update Database, Registry Editor,Geographic Information System (GIS),edit scripts of spyapplication.config, update Security group,Powershell, Installation of Core apps,User’s specified apps,NetMotion Mobility client, Active Directory, Microsoft’s SCCM (System Center Configuration Manager), LAPS UI, Cisco Anyconnect, Global Protect, Image with IPV4 pixie boot, HPIA, Cylance PROTECT, FORCEPOINT ENDPOINT, Symantec Endpoint Protection, Tanium Client, Altiris and Remote Desktop connection

● To create & manage HP warranty case ID for Laptop & Printer issues. As well as Resolving,configuring Laptop & Printer complex issues Priorities Inc. as per most urgent focus needed & Quality Control (QC)

● PC-Hygiene, Sanitizing, Scrubbing with Active kill Disk, downgrading BIOS for Dell pcs while scrubbing.

● ”Ubuntu” Linux distribution based on Debian.

● Ultra Banana, Dancecard, Dunder apps, Jarvis 2.2 - 2.3. for IOS Technologies & operation of Sonim cell phones.

● Microsoft Teams, Outlook,Skype, Zoom, Groupme & Teamviewer.

● Familiar with PCs,iPad, docking stations,minis,Rugged devices,RingCentral Engage Voice & Android devices.

● TCP/IP, UDP,ARP, Protocols, LAN/Wifi connectivity. VPN and network troubleshooting.

● Assist Network support Mgr. to physical verifications connections to Aruba Opengear, Cisco 3750 & 3750G series switches & Network connectivities. Bitlocker encryption.

● Experience in Technical apps, such as Dispatcher’s workforce for ArcGIS, Insight FieldPower, Shift board, Chain of Custody, Documenting Resolution.C.G.4 mobile & IOS Companion app for Socket scanner for Inventory Management

& Audit.

● Troubleshooting skills for HP & Dell PCs, Minis, AIO & Laptops. Optum Wellness Ontario. Nov.until Dec.2023 Desktop Support II through Wipro Technologies. Enterprise-level Online/in person. Manage Active directory policies, configuring/ resolving Users facing issues/Refresh related to Software, Hardware & Printers.Also,Image & Deployment.Such as applying patch to apps,upgrade Sys bios/softwares & Upgrade Microsoft Sql server from 2008 to SQL management studio 2018 V.10.8,VPN non responsive issues,Laptop battery issue & network/wifi non responsive, Sinking user profile with One drive.Some of the skills are profiling, adding,removing,editing rights of users from Active directory.Able to Image,build, software installation,patching,upgrade on devices.proficiency with Microsoft SQL 2012,2016, Management studio 2018.

Socal Edison Rosemead. July 2022 until Oct.2023 IT Tech Support II Through TaTa Consultancy Services. Enterprise-level Online/in person. Manage Active directory, configuring/ resolving Users facing issues/Refresh related to Software, Hardware & Printers. Also,Image & Deployment.Such as applying patch to apps,upgrade Sys bios/softwares & Upgrade Microsoft Sql server from 2008 to SQL management studio 2018 V.10.8,VPN non responsive issues,Laptop battery issue & network/wifi non responsive, Sinking user profile with One drive. Physically able to open laptops for replacing Sims,NVME drive, damage screens of laptops etc.Also, responsible for installing,profiling devices in qubicals & offices for End users. Addressing properly in Remedy to close Inc.

Also, responsible to Build Dell Latitude 7424,7220 Extreme tablets & 5430 Rugged Devices.from Image, Installation of core apps & user specified role applications, cyber security softwares. Proficiency in CMS, GIS navigation database installation/update for field users,Power shell, config.sys, patching, updates. As well as editing Registry /scripts & Quality Control (QC) . Mercury Insurance. Brea. Jan 2022 - June2022 Technical Support II Enterprise-level Customer support, Troubleshooting, Image,Deployment,PC Hygiene for Laptops & Asset management. Also, manage Active directory,focused on Image with Cisco any connect or Global protect with related Image apps. Resolving various errors during Image.Run HPIA, setting & updating Bios. Also, PC Hygiene for verifying if the generated report remarked False SEP, then update the policy-Live updates & verify Bitlocker Version:2, Encryption: 100%, Protection status: Protection On, Encryption Method: XTS-AES 128, Lock status: Unlocked, Key Protectors: TPM - Numerical Passwords.SMA should be connected. Task to verify Cisco any connect, Cylance Protect should be registered & if not then input the Token, otherwise Reset SMA and input Token again. Also, with proper remarks Address & Resolve tickets in ServiceNow.

County of Los Angeles Department of Public Social Services. Foster Rd, Santa Fe Spring. June 2021 - Dec2021 Technical Support II

Enterprise level Customer support,Troubleshoot, scrubbing, PC-Hygiene, Image, deployment, Asset management & Audit of HP & Dell devices.

Also, manage Active directory,focused on Image with Cisco any connect or Global protect with related Image apps. Resolving various errors during Image.Run HPIA, setting & update Bios. Also, PC Hygiene for verifying if the generated report remarked False SEP, then update the policy-Live updates & verify Bitlocker Version:2, Encryption: 100%, Protection status: Protection On, Encryption Method: XTS-AES 128, Lock status: Unlocked, Key Protectors: TPM - Numerical Passwords.SMA should be

connected. While in Cisco any connect, Cylance Protect should be registered & if not then input the Token, otherwise Reset SMA and input Token again. Also, with proper remarks Address & Resolve tickets in ServiceNow. TATA Elxsi Mar 2021- May 2021 Technical Moderator & Support. User Study project of Apple Inc. which focused on collecting data of participants to improve futuristic Face Recognition Technologies of iPhones. Also, resolving iPhone & iPad-related issues. Also, Customer support,Image Laptops & Troubleshoot. Also, focused on Image with Cisco any connect or Global protect with related Image apps. Resolving various errors during Image.Run HPIA, setting & update Bios. Also, PC Hygiene for verifying if the generated report remarked False SEP, then update the policy-Live updates & verify Bitlocker Version:2, Encryption: 100%, Protection status: Protection On, Encryption Method: XTS-AES 128, Lock status: Unlocked, Key Protectors: TPM - Numerical Passwords.SMA should be connected. While in Cisco any connect, Cylance Protect should be registered & if not then input the Token, otherwise Reset SMA and input Token again. Also, with proper remarks Address & Resolve tickets in ServiceNow. Smartmatic (Warranty Partner for The County of Los Angeles) Dec 2019 – Feb 2021 Technical Support.

● Enterprise-level Customer support, manage Active directory,Sanitize, scrub, Troubleshoot,PC-Hygiene,deployment

& Image Dell Laptops. Also, taking care of proprietary products called Electronic Voting Machines ( BMDs).

● Addressing Resolutions in Cherwell Ticketing System.

● Documenting Faulty Warranty Parts issues in The Online Repair Log/R.M.A. Forms.

● Skills in Ubuntu OS to run HAT Diagnostics tool, UEFI, Format OS from Server & burn Firmware. County of Los Angeles The Registrar Recorder County Clerk (RRCC) Norwalk, CA Sep 2017 – Nov 2019 Desktop & Technical Support

● Customer support,Image,deployment Laptops & Troubleshoot.

● Address resolutions/completion report in Cherwell Ticketing System.

● Connects PCs Switches & Cradlepoint Router to its Main server.

● Load Software with Ubuntu, Security files, Run H.A.T. & Format OS in BMDs.

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